Assistant Branch Manager

Key Responsibilities

• Staff Supervision : Recruit, train, coach and schedule employees; monitor performance and conduct reviews. During absenteeism, ensure adequate cover at all times, arranging load sharing. Assist with ensuring continuous training and development of the branch staff, book training sessions, and hold regular update meetings on a weekly or monthly basis.
• Liaise with the HR department to resolve staffing issues and hire and train any new employees.
• Customer Service : Resolve complex customer complaints, provide expert assistance, and foster positive relationships.
• perations Management : Oversee daily branch activities, handle opening / closing of business, and ensure smooth workflows.
• Sales & Goals : Assist the Branch manager in her sales drive initiatives, monitor Key Performance Indicators (KPIs), and help meet branch targets.
• Compliance, Maintenance & Security : Ensure that the branch operates in line with opening and closing hours and in line with regulator guidance. Ensure adherence to company policies, and act as an emergency contact.
• Organize branch upgrades, repairs, and services to equipment when required.
• Reporting & Administration : Ensure the necessary reporting is available to the Branch Manager.
• Leadership : Act as the primary manager in the Branch Manager's absence when requested to do so.

Core Skills Needed

Requirements