Business Analyst

Essential Job Functions :

A Business Analyst at MediCharge assumes a multifaceted role encompassing diverse responsibilities spanning across business analysis, product specification, and documentation.

The following key tasks are integral to the position :

• Business Requirements Gathering and Analysis :
• Collaborate with stakeholders, including end-users, business leaders, and technical teams, to define business needs and desired outcomes.
• Conduct thorough research and analyze data to uncover improvement opportunities and inform system requirements.
• Translate business needs and desired outcomes into a Business Requirement Specification (BRS) or functional specifications and User Stories (with assumptions and acceptance criteria) that are well-defined, testable and achievable.
• Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
• Apply Agile methodologies (e.g., backlog refinement, sprint planning) to translate business requirements into actionable user stories and acceptance criteria.
• Maintain and prioritize the product backlog, ensuring that it reflects the most valuable and actionable items.
• Apply data-driven insights and process modeling to identify opportunities for workflow automation or optimization.
• Communication, Collaboration and Documentation :
• Act as a liaison between business stakeholders and project teams, ensuring clear and consistent communication throughout the project lifecycle.
• Review approved client requirements and product specifications with the development and testing team and address queries.
• Effectively communicates insights and plans to cross-functional team members and management.
• Collaborate with the development and testing team to create and refine comprehensive documentation, including user stories, flowcharts, process flows and technical specifications (where needed), that effectively communicate requirements.
• Present findings and recommendations to stakeholders in a clear and concise manner and address any questions or concerns raised.
• Create process models, specifications, and diagrams to provide direction to developers, testers and / or the project team.
• Write and maintaining user stories and acceptance criteria and defining the Definition of Done (DoD) for user stories.
• Validate product specifications with clients and stakeholders.
• Use collaboration tools such as Jira, Teams, SharePoint and Bizagi for documentation and visualization.
• Ensure that documentation and communication align with Agile ceremonies and change management processes.
• Facilitate workshops and feedback sessions to ensure continuous alignment.
• General :
• Participate in Agile ceremonies (retrospectives, sprint reviews).
• Support data validation and integration testing during UAT.
• Ensure alignment between business requirements and implemented solutions.
• Work collaboratively with the Project Manager to develop and update project plans, timelines, and estimates.
• Maintain and update project documentation as needed.
• During Pilot, provide training and support to end-users, on functionality or projects. This may involve updating training materials as well as conducting training sessions.
• Handle client queries during Pilot and Roll-out phase and refer errors to testing team.
• Monitor system performance and user feedback during go-live and post-deployment to recommend improvements.

Skills, experience, and functional requirements :

NOTE : This job description is not an exhaustive list of duties, and the successful candidate may be required to perform other tasks as assigned.