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Contact Centre Team Leader - International Sales

Ignition GroupZA

24 days ago

Job description

Job title : Contact Centre Team Leader - International Sales

Job Location : KwaZulu-Natal,

Deadline : October 04, 2025

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The detail :

Management Ensure the team meets their core KPI Sales service targets.

Target setting, call-flow management and interval control, drive and encourage individuals and the whole team, through call and utilisation times using measurement, targets, reward and recognition, feedback and communication.

Responsible for the day-to-day management of your team, including the monitoring of shift patterns, time-keeping, absence, and overtime

Coaching and Developing

Coach, mentor and develop the team.

Foster a culture of continuous improvement by seeking ideas, challenging the status quo, identifying best practice and reviewing departmental processes.

Establish goals both for the team and for individual employees and conduct regular performance reviews.

Identify and address any training that your team require.

Collaboration

Actively work with other Team Managers to ensure that all teams are geared towards achieving the success of the campaign.

Requirements

Matric

Experience within a Contact Centre

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Sales Team Leader • ZA