Talent.com
Ocean Care Manager – IMEA

Ocean Care Manager – IMEA

Maersk LineCape Town, ZA
11 days ago
Job description

Job title : Ocean Care Manager – IMEA

Job Location : Western Cape, Cape Town

Deadline : November 17, 2025

Quick Recommended Links

  • Jobs by Location
  • Job by industries

Key Responsibilities

  • Provide direct leadership and structured management, strengthening already mature teams while actively developing professionalism, responsiveness, and accountability where needed.
  • Ensure performance management, coaching, and talent development to uplift team capability and engagement.
  • Oversee exception handling at a shipment level to minimize customer impact.
  • Partner with Planning teams on market updates, seasonality, and customer solutions.
  • Collaborate with CX, terminals, and service planning on longstanding cargo and fluidity of operations.
  • Drive cost-conscious practices through waste reduction and process optimization.
  • Ensure contingency communication and a structural engagement plan with Areas.
  • Maintain a high-quality standard operating model and team performance.
  • Act as a key link between inland and ocean operations, connecting daily execution to upstream improvements.

    • Success Measures

  • Customer Outcomes (Ocean Delivery Promise, NPS, case resolution / ISR turn time).
  • Behavioral cost and service delivery performance.
  • Priority handling and longstanding cargo management.
  • Leadership, team engagement, and talent development.

    • ​​​​​​​ Who We’re Looking For

  • At least 5 years’ experience managing teams with varied levels of experience through effective direction, feedback, and coaching.
  • Minimum 1 – 2 years’ relevant experience in shipping or logistics.
  • Strong customer focus with problem-solving and solution orientation.
  • Excellent stakeholder management and cross-functional collaboration skills.
  • Ability to reduce waste, drive process improvements, and deliver sustainable results.
  • Transformative mindset with a passion for operational excellence.
  • Able to adapt leadership style to suit cultural differences and drive culture change by embedding ownership and accountability.
  • Customer Service  jobs
    • Create a job alert for this search

    Manager • Cape Town, ZA