Operational Assistant (PCS)

Position Title : Operational Assistant Private Client Securities

Location : Claremont, Cape Town, South Africa

Work Type : Full-time, In-Office

Reporting to :

PCS Operations Manager

Purpose of the Role :

My Client facilitates individual client investments in direct share portfolios on the JSE and global stock exchanges. Services include a wide range of model-tracking and bespoke managed share portfolios, as well as the implementation of execution-only portfolios (non-managed).

In collaboration with third-party service providers, broader business units, and the Trading Desk, the Operations Division is responsible for the efficient implementation of these share portfolios. Operational Assistants are responsible for a variety of processes and ad hoc tasks related to the implementation and maintenance of private share portfolios.

Qualifications, Skills and Characteristics Required :

National Senior Certificate with relevant subjects and above average results

Undergraduate degree (e.g. BCom or relevant qualification)

Minimum of three years' experience in an operational role within the financial services industry

Strong knowledge of financial markets

Process-driven with a high level of attention to detail

Strong problem-solving skills and ability to recommend improvements

Excellent time management and commitment to meeting SLAs

Effective planning and organisational skills

Fast learner with strong initiative

Excellent verbal and written communication skills

Ability to perform under pressure in a demanding team environment

Strong team player, but also capable of working independently

Competency Requirements :

Proficiency in Microsoft Office, particularly Excel

Working knowledge of portfolio management systems, trading systems, and workflow systems is beneficial

Responsible, detail-oriented, and proactive in fulfilling duties

Strategic Business Deliverables :

Open new investment accounts at various third-party providers

Verify accurate recording of client details

Ensure timely and correct investment / disinvestment from share portfolios

Confirm trade execution by the Trading Desk as per instructions

Record valid base costs on share transfers in and ensure rollover where required

Manage client information on the portfolio management system

Capture and maintain accurate client data

Link each portfolio / account to a Tyrus client profile

Set up dividend payout or reinvestment preferences

Configure communication preferences for broker notes and statements

Record any trading restrictions (e.g. for directors, employees) at the portfolio level

Perform periodic data quality clean-ups

Generate and link client usernames and passwords

Monitor and manage workflow system to ensure timely execution of instructions

Respond to queries from Advisors and Advisory Assistants

Account for client loans against share portfolios

Liaise with third-party service providers and internal teams such as the Trading Desk and operations staff

Carry out various ad hoc projects and tasks related to private client security portfolios