Property Portfolio Manager

Flyp is revolutionising the property industry with a mission to create a fairer and more efficient ecosystem for sellers, agents, and buyers. The current property market is plagued by inefficiencies and a lack of transparency, leading to missed opportunities and frustration for all parties involved. Flyp aims to disrupt this status quo by providing technology-enabled solutions that prioritise trust, transparency, and maximum value for sellers.

Job Overview

This role will play a core part of the restructure of the flyp Rentals business. Alongside a fellow PM, you will be managing 1 / 3 of the overall portfolio, taking on a diverse portfolio of ~60 properties (with growth planned up to 100+ properties) in all aspects of cleaning, maintenance and inspections.

You will have access to our network of high quality cleaning, maintenance and inspection teams on the ground to facilitate your portfolio management, and you will also take ownership of the P&L of your properties.

You will collaborate closely with Guest Experience, Client Success and Viewings teams to ensure high quality service is given to our 3 key stakeholders - guests, owners, and agents.

What you’ll be doing

• ~20% Proactive Property Management - coordinating proactive deep cleans, maintenance checks and quality inspections in all properties in line with property tier SLAs
• ~30% Reactive Maintenance - you will be managing maintenance issues which require more urgent attention, scheduling handymen and specialist contractors, arranging and obtaining sign-off for quotes
• ~10% Routine Cleaning - scheduling and monitoring all routine cleaning tasks, managing cleaning and logistics teams to ensure punctual, high quality cleans
• ~10% Quality Assurance - completing audits & reports on all daily activity to ensure brand and quality standards are upheld, and key tasks are carried out effectively
• ~10% Inbox Management - managing the inbound flow of issues reported by our on-the-ground teams and our guests. You will take ownership of ticketing systems to maintain data hygiene
• ~10% Financials & Reporting - oversee all operational expenditure within your portfolio, ensuring all corresponding costs are covered
• ~5% Onboarding / Offboarding - ensure all relevant systems and operational processes are conducted before the first guests check in, and the final offboarding checks are all complete before the keys are handed to the new buyer
• ~5% Additional Tasks - other ad hoc operational tasks such as contacting and researching new providers & systems, joining daily and weekly meetings, and maintaining system hygiene

You will also take ownership of personal & team KPIs to ensure high performance within the Hospitality Operations function.

Core team KPIs are focussed on :

What you’ll need

What we’re offering

Seniority level : Mid-Senior level

Employment type : Contract

Job function : Sales and Management

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