1x Reservationist URGENTLY needed for a busy 5-Star Lodge in Limpopo (Live-In)

SUMMARY:
1x Reservationist URGENTLY needed for a busy 5-Star Lodge in Limpopo (Live-In)

POSITION INFO:
Reservationist needed in Limpopo (Live-In)

We are seeking a professional and enthusiastic Reservationist to join our Front Office team. The Reservationist will be responsible for handling all room reservation enquiries via telephone, email, and online platforms promptly and professionally.

• 1-2 years of previous experience in Hotel Reservations or Front Office Operations
• Proficiency in hotel Management systems (Opera, Protel, or similar).
• Accurately input and manage reservations using the hotel’s PMS system (OPERA).
• Maintain up-to-date knowledge of room types, rates, promotions, and special packages.
• Ensure that guest details and preferences are accurately recorded to provide a personalised experience.
• Coordinate with Front Office, Housekeeping, and Sales departments to ensure smooth operations.
• Upsell room categories and add-on services to maximise revenue.
• Respond to guest queries and requests in a courteous and efficient manner.
• Always follow Hotel policies and standard operating procedures.
• Excellent verbal and written communication skills.
• Strong customer service and sales orientation.