Talent.com
Owner Relations

Owner Relations

Talent SamCape Town, Western Cape, South Africa
30+ days ago
Job description

Owner Relations Officer Job Description

The Owner Relations Officer is responsible for championing the owner’s relationship within the assigned portfolio.

Key responsibilities include :

  • Building and maintaining relationships with property owners through active communication regarding their investment performance, regulatory, policy, and operational updates.
  • Responding to all communications related to the portfolio promptly :
  • Phone calls : Answer within 3 rings or 2 minutes during business hours.
  • Emails, Text, WhatsApp, WeChat : Respond within 5 minutes during working hours (9am - 9pm EST) or within 12 hours outside of working hours.
  • Internal communications : Monitor Slack & Internal Emails, respond within 2 minutes for urgent items and within 30 minutes for non-urgent items, or within the first hour of the next scheduled shift for non-urgent items outside office hours.
  • Coordinating and following up on daily tasks such as owner stays, quote approvals, onboarding, and P&L reports.
  • Utilizing project management tools (e.g., Clickup, Google Workspace, Breezeway) and maintaining accurate client databases (CRM).
  • Collaborating with departments to address owner requests and enhance satisfaction.
  • Cultivating trust and personal connections with owners to understand their needs and identify opportunities.
  • Managing and developing the performance of direct reports.
  • Communicating actively with team members to support owner success.
  • Responding to client inquiries to build rapport and resolve concerns.
  • Managing client tasks in project management tools, ensuring timely progress.
  • Aligning projects with company goals and strategies.
  • Providing creative solutions to organizational and client challenges.
  • Performing additional duties as assigned.

OH&S Responsibilities

  • Participating in and contributing to the improvement of company procedures and processes.
  • Following all procedures, guidelines, laws, and regulations.
  • Promoting a professional, respectful, and safe working environment.

    • Qualifications & Skills

  • Experience in Hospitality, Business Administration, Marketing, Communications, or related fields.
  • Minimum 1-2 years in hospitality with team lead or supervisory experience.
  • Excellent communication, interpersonal, and negotiation skills.
  • Strong problem-solving and analytical abilities.
  • Ability to multitask and manage multiple projects effectively.
  • Proficiency with project management software and tools.
  • Ability to build and maintain strong client and stakeholder relationships.
  • Understanding of financial reports, P&L statements.
  • Flexibility to work EST hours between 8am and 10pm, including weekends and holidays.
  • Ability to work remotely with reliable high-speed internet.
  • Language proficiency : Advanced or Professional in English.

    • Soft Skills

  • Effective verbal and written communication skills in English.
  • Self-motivated with strong multitasking abilities.
  • Adaptability to changing priorities and environments.
  • Professional demeanor and excellent time management.
  • Resilient, with a proactive, get-it-done attitude under pressure.
  • Creative problem-solving skills using innovative approaches.

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    Owner • Cape Town, Western Cape, South Africa