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IT Service Desk Technician - 3 months contract

IT Service Desk Technician - 3 months contract

Data CentrixJohannesburg, South Africa
13 days ago
Job description

Qualifications and Experience Required :

  • Matric plus IT Diploma or equivalent qualification
  • CompTIA A+, N+, or equivalent certifications
  • 5 years of proven IT experience in a technical support, IT helpdesk, or service desk role.

Knowledge & Skills

  • Strong understanding of IT hardware, software, and networking basics.
  • Proficiency in installing, configuring, and maintaining operating systems (Windows, Linux, or macOS).
  • Knowledge of IT asset management processes and tools.
  • Ability to work independently and collaboratively in a team environment.
  • Strong troubleshooting and problem-solving skills.
  • Excellent attention to detail and accuracy in completing tasks.

    • User Support & IT Assistance

  • Provide first-line technical support to end-users for hardware, software, and network-related issues.
  • Assist users with IT requirements, troubleshooting, and resolution of common IT problems.

    • Device Setup & Deployment

  • Install and configure operating systems (O / S), applications, and system updates on laptops and desktops.
  • Deploy and issue laptops and other devices to users in line with company requirements.
  • Prepare and maintain laptops and desktops for loan or donation purposes.

    • IT Asset & Inventory Management

  • Support the Asset Verification Project by ensuring all IT equipment is recorded, verified, and tracked.
  • Maintain accurate records of IT assets and manage the lifecycle of hardware devices.
  • Ensure proper tagging, tracking, and disposal of IT assets in compliance with company policies.

    • Meeting & Collaboration Support

  • Set up and provide support for video conferencing (VC) and virtual meetings.
  • Troubleshoot technical issues related to meeting room equipment.

    • Repairs & Maintenance

  • Diagnose and repair laptops, desktops, and related hardware.
  • Ensure all devices are in proper working condition before deployment or donation.
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    It Technician • Johannesburg, South Africa