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DC Process Manager

DC Process Manager

TFGZA
24 days ago
Job description

Job title : DC Process Manager

Job Location : Western Cape,

Deadline : November 03, 2025

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Key Responsibilities :

  • Logistics SOPs and Process flows – Design SOP’s according to the agreed and documented format, principles and processes.
  • This includes creating new SOP’s as we roll out new projects / initiatives in Logistics.
  • Auditing of compliance processes in DC’s (a minimum of 2x a year).
  • Reviewing all SOP’s and investigate opportunities for improvement in collaboration with Engineering, SCO Training Team and the WMOS Logistics team
  • Investigate and Implement digitisation of SOP’s
  • Ensure that the SOP curriculum is updated and published twice a year
  • Establish a version control process for SOP’s
  • Best Operating Practise Principles – Ensure the program and measurements are standardised and active in all DC’s as part of the culture in Logistics.
  • Assist DC’s to meet the required standard and audit these principles in all DC’s at least twice a year.
  • Establish a BOP Steering committee and lead meetings quarterly or more frequently if required
  • Drive the improvement of Supplier Delivery Conformance in DC’s.
  • Report on Delivery Conformance achieved per DC weekly and monthly
  • Manage non-conformance queries from DC’s and Suppliers weekly.
  • Arrange engagement sessions with the non-conforming suppliers quarterly or as and when required
  • Conduct Supplier Portal audits – to ensure supporting evidence has been saved by DC’s for POs with non-conformance
  • Update Logistics Information on the Supplier Delivery Conformance Website
  • Update Delivery Conformance Manuals
  • Drive and Report on the Recovery of outstanding Delivery Conformance charges from suppliers (Local and Import)– this includes building relationships with key people in each trading division and key internal and external stakeholders.
  • Assist with systems processes during the design sessions of new DCs or new processes and or group initiatives.
  • The person will also support the Training Team with Super User, User Acceptance Testing, End User Training and implementation for all new initiatives when required
  • This role requires travelling

    • Qualifications and Experience :

  • A post-matric qualification in Logistics Management / Supply Chain Management / Retail Business Management is essential
  • At least 5 years of solid process management experience
  • At least 3 years of solid people management experience with ER knowledge
  • At least one year project management experience
  • Experience in working on a Warehouse Management System (experience on Manhattan WMS would be advantageous)
  • Working knowledge of MS Office, with a strong MS Excel capability
  • Must be able to work in Tableau, Power BI or any other analytics tool
  • Business acumen and experience in analysing and interpreting delivery conformance data
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