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Account Manager II
LexisNexis South AfricaJohannesburg, ZA30+ days ago
Job descriptionThe role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients' utilisation of our products and services. In this role, you’ll hold a book of existing customers who you’ll manage through their lifecycle, ensuring on time renewals, creating upsell opportunities where you’ll drive additional transactional usage or additional user licenses to increase revenue. Through relationship building, customer training, and customer maintenance you will be responsible for retaining the book while driving incremental revenue. Delivering exceptional relationship management and client support Nurturing the assigned book of business and identify growth opportunities where applicable Meeting assigned targets for renewals and incremental revenue Identifying client training requirements and maintaining accurate records of training delivered Providing quarterly updates to leadership Updating all opportunities in CRM timely Ensuring that end users are effectively on boarded within the stated SLA Have ability to manage a book of customers Beneficial to have French or Portuguese as second language Have excellent communication and interpersonal skills to effectively engage with customers Be proactive and empathetic in addressing customer concerns and resolving issues Possess excellent analytical and problem-solving abilities to identify trends and opportunities Be adaptable and able to collaborate effectively with cross-functional teams Be results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth Be detail-oriented and capable of managing multiple tasks and priorities effectively Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required Sales / Retail / Business Development jobs
Job title : Account Manager II
Job Location : Gauteng, Johannesburg
Deadline : September 28, 2025
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Account Manager • Johannesburg, ZA