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Senior Account Manager

Senior Account Manager

Hire ResolveKwaZulu-Natal, South Africa
2 days ago
Job description

Corporate Client Relations Officer

Posted today

Job Description

full-time

Job Summary

  • This role involves delivering exceptional customer service by managing onboarding processes, gathering feedback, and driving continuous service improvement.
  • The Corporate Client Relations Officer will actively visit clients, to understand their experiences with TWK, identify challenges, and provide solutions.
  • This role will also support customer education, strengthen stakeholder relationships, and contribute to business growth through effective lead generation and service excellence.

Responsibilities and Duties

  • Develop and maintain positive relationships with key customers across the group, including regular on-site visits to understand their needs firsthand
  • Act as the main point of contact for escalated customer issues and ensure timely resolution
  • Ensure a customer-first approach across all divisions, focusing on client satisfaction and retention
  • Manage the resolution of customer complaints quickly and effectively, taking proactive steps to prevent recurring issues
  • Monitor service delivery standards to ensure consistency across the TWK group
  • Plan and implement service improvement initiatives based on insights gathered directly from client interactions
  • Serve as a communication channel between customers and internal departments, ensuring client needs are effectively represented
  • Collect, analyse, and present customer feedback to management, highlighting opportunities for improvement and innovation
  • Develop communication strategies with the Communications department to inform customers about new products, services, and company initiatives
  • Collaborate with TWK representatives, marketing, operations, and product development teams to align customer needs with business objectives
  • Ensure consistent branding and messaging across all touchpoints
  • Support multiple business units within the TWK group in handling customer-specific projects
  • Analyse trends in customer issues and recommend improvements
  • Travel to client locations to gain firsthand insights and build trust
  • Provide management with actionable insights for decision-making, derived from both data and direct client engagement

    • Qualifications and Skills

  • Degree / diploma in Business, Marketing, Customer Service, or related field
  • Proven experience in customer service, preferably within a corporate or client-facing environment
  • Strong interpersonal, problem-solving and relationship building skills
  • Excellent communication, presentation, and negotiation skills
  • Ability to identify opportunities for improvement and implement practical solutions
  • Valid Driver’s License (Code 08)
  • Willing to travel

    • Closing Date 21 November 2025

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    Account Manager • KwaZulu-Natal, South Africa