IT Support Technician

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

Were part of Super Group the NYSE-listed digital gaming company behind some of the worlds leading Sports and iGaming brands.

At DigiOutsource we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products customer experience and security. Were empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who were looking for

Were on a thrilling journey of growth and innovation and we need passionate driven individuals to join us. At DigiOutsource every day is action-packed and we expect you to bring your return youll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer Supercharge your career with us and be part of something extraordinary.

Why we need you

Were on a mission to create extraordinary experiences for our customers and we believe that your unique skills passion and superdrive will help us achieve our vision.

As an IT Support Technician. You will be required to provide professional technical support to meet the needs of the organization.

What youll be doing

As part of your role your responsibilities will include but not limited to :

• Installing Configuring Maintaining and Troubleshooting of user workstations laptops on company infrastructure.
• Ensuring correct software is loaded onto the users machine before delivery. The use of Intune and the understanding of the processes and general functionality of it.
• Front Line Desktop Support via Chat Support or Jira Service Management initiated requests
• Troubleshoot problems via Teams in-person remote desktop technologies
• Company Infrastructure monitoring and proper escalation of alerts on systems like Grafana Kibana and Nagios
• Office365 Exchange on-prem and Exchange365 experience.
• Microsoft Entra and Active Directory administration.
• User Rights Management via group membership changes in Active Directory and Entra
• Corporate and Call Centre applications support troubleshooting and issue escalation
• Knowledge and experience on Windows 10 11 and Mac
• Ability to diagnose and fix Hardware problems ability to replace hardware parts.
• Exposure and knowledge of Printers Networks WI-FI Bluetooth Hard-drives and laptop internals
• Good knowledge of Dell products
• Keen learner able to apply new technologies / methods as they become available

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.

Essential skills youll bring to the table

The necessary skills that we require for this role include :

Desirable skills youve got up your sleeve

It would be great if you also have some of the following skills :

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are :

What youll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes :

Be part of that Superclass feeling.

At Super Group diversity is part of our DNA. With teams across 16 countries 85 nationalities and 27 languages we take equal opportunities seriously championing a supportive inclusive and empowering environment wherever you are in the Group.

Its all about putting your experience first and ensuring honesty and fairness in all we do.

Here your growth is supported and your contributions valued.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore a qualification verification check will be done. By applying for this role and supplying the necessary details you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.

To view all current vacancies please visit our website

Should you not hear from us within 2 weeks please deem your application as unsuccessful.

The perfect place to work play and grow!

Required Experience :

IC

Key Skills

Change Management,API,ABAP,Facility Management,Games,Claims

Employment Type : Full Time

Experience : years

Vacancy : 1