Manager: Fraud Operations

Purpose Statement

• To interpret the Financial Crime Operations business plan and in the context of the Risk environment, to prevent and minimise the exposure to financial and reputational risk for Capitec Bank through achieving the business plans and objectives. Responsible for operationalising plans and the day-to-day management for a function in Fraud Operations, embedding and improving the efficiency and effectiveness of appropriate processes, practices, standards, and regulations.

Experience

• At least 4-5 years’ experience in a Financial Crimes Operations environment, dealing with detection and response within a banking / financial services organisation
• At least 3 years’ experience in leading a team
• Experience in Fraud Risk Management within a fast-paced and complex business setting
• Exposure to banking and risk systems
• Comprehensive understanding of the South African financial/banking environment
• Contribute and be accountable to relevant legislation pertaining to fraud and banking.
• Understanding of customer care and service protocols
• Familiarity of common fraud typologies and emerging trends in fraud and financial crime

Qualifications (Minimum)

• Bachelor's Degree in Forensics or Business Management

Qualifications (Ideal or Preferred)

• Honours Degree in Forensics or Business Management

Knowledge

• Good understanding of Fraud and Forensics Operations
• General management and business knowledge in retail or finance/banking industry.
• Processes, procedures and regulations relating to Fraud Operations
• SABRIC and Banking Ombudsman rules and procedures
• Budgeting and resource planning
• Fraud types (Smishing, Vishing, Fishing, Card swop, Card present, Card not present etc.)
• People management and development principles
• The E-commerce markets
• Knowledge on relevant regulatory bodies
• Client experience and engagement.
• Relationship management with other banks and/or 3rd party providers

Skills

• Commercial Thinking Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Management skills
• Problem solving skills
• Leadership Skills
• Analytical Skills
• Communications Skills
• Change Management Skills
• Decision making skills