Senior Account Manager role at Avatar Agency Group
Job Reference Number : AA-31
Department : Client Service
Industry : Advertising
Job Type : Permanent
Positions Available : 1
Salary : Market Related
Avatar is a trailblazer in Africa’s creative landscape, with a legacy spanning over a decade. Our vision is to liberate African creativity for client impact, and we are at the forefront of shaping and evolving the creative industry in Africa.
Role Overview
The Account Manager manages assigned projects and / or clients, including relationship, financial, and reputational management of the account(s); delivering on our values, vision, and performance requirements. The role is responsible for overall account administration, working closely with internal teams, inspiring and driving the client portfolio to provide excellent service, and managing the delivery of an exceptional creative product that meets and exceeds brand expectations.
Competencies
- Self-motivated, flexible, and possess mental agility to work in an agile and fast-paced environment
- Good interpersonal, communication, presentation, time management, and organizational skills
- Fully conversant in all Microsoft applications
- Professional, articulate, confident, curious and self-reliant
- Must be committed to continuous learning and development
Duties
Client Management
Assumes responsibility for the smooth and efficient running of the account(s) – operationally, creatively, and financially and for inspiring the highest standards and ensuring quality agency outputHas a good understanding of the client's business and the key broader factors, challenges, and trends shaping their market and categories, leveraging these insights and knowledge to engage in broader business dialoguesWriting inspiring and accurate briefs / debriefs and displaying a keen interest in the conceptualizing of the work and development of campaignsActively manages project / job timelines, client queries, expectations, and requirements and timeously red flags any challenges of delivery by monitoring progress on work outputsBuilds strong and enduring relationships with clients and making a positive impact on our business and theirsDriving a culture of creativity and making an impact within the agencyEnsure that contact, status reports, marketing communication, etc are compiled and distributed timeouslyAssisting seniors on the portfolio with assigned tasks and deliverablesFinance
Working understanding of client contract / retainer / in-scope / out-of-scope / WIP / forecasting of client billing / income budgetsAssists with timeous and accurate billing processes, ensuring that preparation and presentation of accounts are executed, invoices are checked against quotes and budgets, and all CEs / POs are billed timeously and before jobs are closedContributes to good financial management, growing projects, managing scope creep, and assisting with meeting overall profit margins and targetsEnsures timesheets are always up-to-date and accurateOperations
Builds respect and loyal commitment of team members, other departments, and of the agency as a wholeChampion the agency’s philosophy of brilliant basics and imaginative provocationReport to line manager on client health, financials, operational challenges and opportunitiesContribute by effecting innovation that builds a positive agency culture and work environment through collaboration and knowledge sharingJob Requirements
Qualifications & Experience
Qualification in relevant fieldMust have a minimum of 3 years of working experience in the marketing, advertising, digital, or communications industryMust be an adrenaline junkie with high attention to detail and ability to manage multiple projectsMust possess a good understanding and experience in advertising, strategy, and production processesHas a working knowledge of the ASA Advertising Code and Consumer Protection Act#J-18808-Ljbffr
