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Intake Verification Specialist (US Healthcare) - EST Hours (Remote)

Intake Verification Specialist (US Healthcare) - EST Hours (Remote)

ISTA SolutionsWorkFromHome, Western Cape, South Africa
2 days ago
Job type
  • Remote
Job description

Intake Verification Specialist (US Healthcare) - EST Hours (Remote)

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing operational support to U.S.-based companies. We are not a recruitment agency—we operate as a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

Please Note

  • Working Hours : Monday - Friday | 9 : 00 AM - 6 : 00 PM EST (4 : 00 PM - 01 : 00 AM South African time - subject to daylight savings)
  • Public Holidays : This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA)
  • Internet Requirements : A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup : Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
  • Work Environment : Fully remote

Job Responsibilities (not limited to)

  • Receive insurance requests and cross-reference all intake documents and session notes.
  • Ensure the correct modifiers and codes are applied in documentation.
  • Maintain systems and trackers to monitor and manage verification tasks.
  • Escalate discrepancies or issues to management as needed.
  • Support operational efficiency by following standardized processes accurately.Collaborate with other team members to ensure consistent and high-quality verification.

    • Requirements

  • Previous experience in auditing, documentation verification, or compliance roles preferred.
  • Strong attention to detail and ability to manage repetitive or time-consuming tasks efficiently.
  • Excellent organizational skills and ability to follow processes accurately.
  • Basic computer skills, including MS Office and Outlook.
  • Experience in healthcare or ABA services is a plus, but not required.
  • Ability to maintain confidentiality and handle sensitive information professionally.

    • If you are not contacted within 14 working days, please consider your application unsuccessful.

    Seniority Level

    Mid-Senior level

    Employment Type

    Full-time

    Job Function

    Customer Service

    Industries

    IT Services and IT Consulting

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    Healthcare Specialist • WorkFromHome, Western Cape, South Africa