General Manager - Aparthotel

GENERAL MANAGER

Location : Cape Town

Reports to : Workforce Operations Manager

Manages : Operations On-site Team

About Totalstay️

At Totalstay️, we’re not just in hospitality; we’re shaping its future. Over the last decade, we’ve redefined what it means to stay local, building one of South Africa’s most dynamic aparthotel brands. Today, with over 700+ keys across multiple properties, we blend design‑forward spaces, technology, and unforgettable guest experiences to create stays worth telling stories about.

Totalstay manages a collection of premium aparthotels known for delivering exceptional accommodation and outstanding guest experiences. Our properties are strategically located in desirable areas, offering modern amenities, superior service, and attractive settings. We are seeking a dynamic and experienced Aparthotel General Manager to lead the management team and oversee seamless operations across the property. The ideal candidate will have a proven background in managing housekeeping teams, experience with VIP guest services, hotel marketing, revenue reporting, and comprehensive hotel operations. This leadership role requires a visionary professional who can motivate teams to achieve exceptional guest satisfaction while driving revenue growth and ensuring operational excellence.

What You'll Do

Leadership & Team Management :

• Provide visionary leadership to the entire hotel team, fostering a culture of excellence, teamwork, and continuous improvement.
• Recruit, train, and mentor housekeeping, concierge and maintenance teams to ensure high performance and professional development.

Operational Excellence

Guest Experience

Revenue Management

Marketing

Financial Management

Quality Assurance And Compliance

What We're Looking For

ONE LAST POINT

We do everything we can to get through applications as quickly as possible and respond individually, but it's not always possible considering the amount of applicants received on a daily basis across the various vacancies. While we understand answering pre-screening questions may be tedious, it also helps to ensure your application stands out. If you do not receive a response from us within 3-4 weeks of applying, please consider your application unsuccessful.

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