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Quality Assurance Administrator

Quality Assurance Administrator

Bidvest Facilities ManagementCenturion, ZA
6 days ago
Job description

Job title : Quality Assurance Administrator

Job Location : Gauteng, Centurion

Deadline : November 22, 2025

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Brief Role Description :

  • To provide administrative quality management to technical staff in accordance with contractual deliverables.

    • Key Performance Areas

  • Checking and verifying correctness of requests if they meet the standards as per contractual deliverables / standards.
  • Accurate uploading of Proof of delivery on SAP.
  • Conduct effective tracking of all PODs with the Regions.
  • Accurately follow up with regions for all outstanding and or corrective proof of delivery.
  • Ensuring on time, complete and correct PODs and system statuses enabling the correct billing submitted to Client.
  • Daily & weekly compiling of reports on PODs standards for all regions.
  • Reduction of payment rejections from Client due to inadequate PODs.
  • Performing Quality Assurance on Absa tickets.
  • Verification of PODs.
  • Manage Quality Rejections sent to regions.
  • Adhering to client quality guidelines.
  • Manage the Actuals vs Quote Correction Report for each region.
  • Liaising with regional Commercial Specialist regarding relogs to be done.
  • Manage communication channels with Portfolio Managers, Call Centre and CCC’s.
  • Loading of missing information on POD’s in iCres & SAP.

    • Minimum Requirements

  • Certificate in Administration, Customer Service or technical qualification an advantage
  • Matric (Senior Certificate)
  • Valid code 8 SA driver’s license
  • 1-3 years relevant experience conducting administrative duties / Technical Background
  • Customer Service training and administration
  • MS Word, MS Excel & MS Outlook (Intermediate skill level), SAP Knowledge
  • IMS (Integrated Management System)

    • Fundamental Competencies

  • Result Oriented
  • Customer / Client
  • Focused Teamwork
  • Attentive To Detail
  • Ability To Dealing with Ambiguity
  • Relationship Building
  • Stress Tolerant
  • Interactive Reasoning
  • Good Listening Skills
  • Good Written Communication
  • Planning & Scheduling
  • Excellent Oral Communication
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    Administrator • Centurion, ZA