Senior Business Analyst

Senior Business Analyst - 7 Month Contract

Key Responsibilities

Identify, control, and escalate potential risks that may increase costs.

Manage costs or expenses within the approved budget to achieve cost efficiencies.

Deliver on operational and cost targets, ensuring minimal wastage.

Ensure customer service excellence aligned with organisational values and service standards.

Build and maintain professional, trust-based relationships with customers.

Collect and analyse customer feedback to fully understand needs and enhance service delivery.

Exceed customer expectations through innovative and appropriate solution application.

Provide clear and relevant product / service information to customers.

Foster collaborative relationships within the area of specialisation.

Develop integrated business analyses and projections for strategic decision-making.

Review current processes using operational metrics, and propose process optimisations.

Provide recommendations to peers, supported by documentation and benchmarks.

Partner with the Business Analyst Manager to conduct workshops and gather / document business requirements.

Guide and quality assure business unit and product house projects.

Identify project risks during requirements gathering to ensure successful project completion.

Coordinate with project stakeholders to manage interdependencies and resolve issues.

Collaborate with business units to prioritise and rationalise initiatives.

Provide regular status updates to stakeholders.

Ensure due diligence throughout project lifecycle (pre-, during, and post-implementation).

Offer fit-for-purpose solutions with flexibility and customisation for efficiency.

Qualifications

• Minimum : Bachelors Degree in Business Administration, Information Systems, or a related field.

Preferred : Certification in Business Analysis; specialised training in data analysis or process improvement.