An organisation is seeking amotivated customer-focused Client Success Manager . the candidate will be responsible for engaging with clients across various communication platforms, ensuring a positive experience throughout their client journey. This role requires excellent communication skills, a proactive attitude, and the ability to balance service excellence with sales opportunities.
Key Responsibilities
- Engage with clients via various communication platforms to strengthen relationships and promote positive experiences.
- Conduct structured follow-ups with clients at various stages of their journey to ensure satisfaction and retention.
- Manage client feedback through structured touchpoints to identify improvement areas and opportunities.
- Collaborate with internal teams to resolve client concerns efficiently and professionally.
- Track engagement metrics and prepare reports for management review.
- Promote client loyalty by identifying opportunities for additional support, cross selling, or referrals.
- Maintain consistent communication with clients who have completed their journey to ensure long-term satisfaction and potential re-engagement.
- Support marketing and communications initiatives through feedback insights and engagement campaigns.
Qualifications and Experience
At least 2–3 years of experience in customer service, client relationship management, or digital engagement.Strong written and verbal communication skills.Experience managing online client interactions and communication platforms.Proven ability to build rapport and maintain positive relationships with clients.Sales or target-driven background beneficial.Benefits
Market related salaryLucrative incentive schemeMedical Insurance#J-18808-Ljbffr