Quality Assurance Team Leader

Talksure is looking for a highly qualified Quality Assurance Team Leader

MAIN PURPOSE OF THE ROLE

Oversee and manage the day-to-day operations of a Quality Assurance team.

DUTIES AND RESPONSIBILITIES

To ensure customer satisfaction through monitoring agent interaction with the customer.

• Collate and distribute send reports
• Liaise with sales departments
• Analyse and monitor sales agent trends
• Audit sales and completing evaluation form
• Lead and support investigations
• Management of BYC

To manage a QA team to ensure effective monitoring and evaluation of agents on a regular basis.

QA MONITORING

WORKFLOW MANAGEMENT

CALIBRATION SESSIONS

QUALIFICATIONS AND EXPERIENCE REQUIRED

NB : Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.

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