Collections Manager

1.2 Responsibilities :

• Set and communicate the vision and strategy for Collections department.
• Develop long-term plans to balance collections and academic support goals effectively.
• Collaborate with finance, academics, and other departments to ensure smooth operations.
• Streamline processes for both collections and academic support.
• Introduce tools and systems to increase efficiency and productivity.
• Mentor and develop Collections Managers, ensuring their teams meet goals.
• Monitor performance metrics related to collections recovery rates and student academic support outcomes.
• Regularly review team performance and adjust strategies as needed.
• Manage high-level escalations related to collections and student academic issues.
• Act as a point of contact for institutional leadership and external partners.

1.3 Qualifications :

1.4 Requirements :