Talent.com
This job offer is not available in your country.
Guest Services Agent - Cape Town

Guest Services Agent - Cape Town

Belmond Mount Nelson HotelCape Town, ZA
6 days ago
Job description

Job title : Guest Services Agent - Cape Town

Job Location : Western Cape, Cape Town

Deadline : October 23, 2025

Quick Recommended Links

  • Jobs by Location
  • Job by industries

Primary Responsibilities Include :

  • Serve as the primary point of contact to ensure personalised, prompt and flawless service to all guests throughout their stay
  • Provide accurate information to guests in a courteous manner; fill all reasonable guests requests and requirements; and anticipates guests needs to exceed expectations
  • Ensure that assistance is being provided at all times to guests by making reservations, booking tours, checking guests in online for their flights etc.
  • Handle all guests’ requests, queries, comments and complaints in a courteous and prompt manner, taking the necessary action and ensuring follow-through where required.
  • Provide information about hotel amenities and promote hotel services.
  • Anticipate guest needs and build rapport with guests.
  • Handle incoming and outgoing mail packages and faxes.
  • Stay self-informed on what activities are available in the city and surrounds; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
  • Keep management well informed of any guest’s concerns or complaints, and the action taken.
  • Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours etc).
  • Work closely with the Porters to ensure the smooth handling of guests and customer vehicles.

    • Requirements

    What You Bring :

  • Diploma / Degree from a reputable hotel school.
  • 1 to 2 years’ experience in Guest Services or similar role within a luxury hotel environment.
  • Experience with hotel reservations software – advantageous.
  • Strong verbal and written communication skills.
  • Good organisational skills.
  • Proficient in MS Office
  • Excellent customer service skills.
  • Time Management skills.
  • Hospitality / Hotel / Restaurant  jobs
    • Create a job alert for this search

    Cape Town • Cape Town, ZA