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Workshop Operations & Team Leader - Industrial Machinery - Jet Park

Workshop Operations & Team Leader - Industrial Machinery - Jet Park

Job MastersJet Park, South Africa
30+ days ago
Salary
ZAR 55,000.00 yearly
Job description

Workshop Operations & Team Leader Industrial Machinery Jet Park

A supplier of industrial machinery requires an experienced Workshop Operations and Team Leader in the aftermarket division

Job purpose :

  • Manage, motivate and develop the service team members in order to maximize customer satisfaction and operational efficiency Handle all customer service and repair requests, ensure quick turnaround of quotations.
  • Oversee the planning and scheduling of all service interventions and ensure that all parts are available before confirming dates with customers
  • Actively monitor, manage and minimize work in progress (WIP)
  • Promote forward planning and ensure that all field service technicians are fully utilized.
  • Ensure that all service orders are completed within the agreed time frame.
  • Ensure regular updates to internal and external customers.
  • Confirm visit dates and inform customers of any possible delays.
  • Ensure that all customer contact information and machine location information is updated and maintained in CCS, to ensure installed base information of a high data quality.
  • Take an active role in suggesting continuous improvements to workflow, work processes and procedures.
  • Ensure that the CCS system is always kept up to date, all service activities (in warranty, out of warranty and chargeable) including courtesy visits are registered.
  • Ensure follow up with technicians on daily progress and ensure that any problems are reported to the Managing Director.
  • Follow up with customers after each intervention, escalate customer concerns to the relevant internal people.
  • Identify staff training requirements and co-ordinate training activities for all service staff.
  • Ensure that all Service plan and warranty administration is processed correctly and timeously.

Minimum requirements :

  • Matric + Relevant trade qualification or similar by experience
  • Proven Supervisory skills
  • Experience in Production- and / or Service scheduling in a similar industry.
  • A working knowledge of MS Office programs, including Excel and MS Word.
  • Be familiar with a fast-paced customer focused environment.
  • To ensure an efficient and profitable service process is in place to meet customer service expectations.
  • Must be able to manage multiple priorities with flexibility, a positive attitude and strong commitment to customer satisfaction.
  • After hours on-call responsibility may be required from time to time.

    • Salary offer : R55K TCTC