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Strategic Account Manager

Strategic Account Manager

AFRICAWORKWorkFromHome, Western Cape, South Africa
5 days ago
Job description

We are recruiting on behalf of our client, a leading player in the digital banking and fintech space , for a Strategic Account Manager . This is a fully remote opportunity , offering the chance to work with innovative solutions that are reshaping financial services across global markets.

Overview

About the Role :

The Strategic Account Manager will be responsible for building, managing, and growing strategic customer relationships . You’ll act as a trusted advisor, aligning customer needs with cutting-edge solutions, ensuring customer success, and driving business growth.

Responsibilities

  • Develop and execute account strategies to ensure customer satisfaction and growth.
  • Serve as the main point of contact for executive-level stakeholders.
  • Provide strategic advice, insights, and tailored solutions in the fintech / payments sector.
  • Build long-term, value-driven partnerships while identifying cross-sell and upsell opportunities.
  • Collaborate with internal teams to deliver seamless solutions and outstanding customer experiences.

Qualifications / Profile

  • 5+ years’ experience in strategic / key account management, preferably in banking, fintech, or payments within the MEA markets.
  • Strong background in customer relationship management, solution selling, and advisory roles .
  • Proven ability to influence C-level executives and manage complex accounts.
  • Master’s degree in Business, Finance, Technology, or related field preferred.
  • Fluency in English (Arabic or French is a plus).

    • Success in this role will mean

  • High customer satisfaction and retention.
  • Driving growth through cross-sell and upsell strategies.
  • Strong, enduring relationships with senior stakeholders.
  • Recognition as a subject matter expert in digital banking and payments.

    • Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Business Development and Project Management

    • Industries

  • Digital Banking and Financial Services

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    Account Manager • WorkFromHome, Western Cape, South Africa