Talent.com
This job offer is not available in your country.
Call Center Manager / Account Manager (Project-Based)

Call Center Manager / Account Manager (Project-Based)

Division50WorkFromHome, Western Cape, South Africa
4 days ago
Job description

Overview

Account Manager - Events & Telemarketing (Remote, Project-Based). We are seeking a detail-oriented and proactive account manager to oversee event-related telemarketing projects on a flexible, project-based basis. This role operates remotely but requires close alignment with South Africa time zone (GMT+3) for meetings, reporting, and daily coordination.

Key Responsibilities

  • Call Center Oversight : Monitor live and recorded calls to assess quality, adherence to scripts, and customer engagement.
  • Quality Assurance : Evaluate call performance, provide feedback, and update quality trackers to maintain high standards.
  • Content & Script Management : Refine and adjust call scripts and outreach messages to improve effectiveness and alignment with project goals.
  • Team Coordination : Work with HR to schedule and conduct interviews, manage onboarding, and ensure team readiness.
  • Reporting & Analytics : Prepare detailed performance reports for management and clients, highlighting progress, insights, and recommendations.
  • Strategic Planning : Develop and edit telemarketing and event strategies, ensuring continuous improvement and measurable outcomes.
  • Timeline Management : Set and manage project timelines, ensuring all deliverables are met on schedule.

Requirements

  • Proven experience in account management, call center management, or telemarketing leadership.
  • Strong understanding of quality assurance practices and call center metrics.
  • Excellent organizational skills and ability to meet deadlines in a fast-paced, project-based environment.
  • Exceptional communication skills, both written and verbal.
  • Proficiency with project management tools, reporting software, and spreadsheets.
  • Availability to work in sync with South Africa's time zone.

    • Benefits

  • Type : Remote, project-based contract.
  • Compensation : Competitive, based on experience and project scope.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Temporary

    • Job function

  • Business Development

    • Industries

  • IT Services and IT Consulting

    • #J-18808-Ljbffr

    Create a job alert for this search

    Account Manager • WorkFromHome, Western Cape, South Africa