Automotive Service Advisor - Strijdom Park

Duties include

• Schedule and manage service bookings efficiently.
• Communicate with technicians to understand repair requirements and timelines.
• Prepare accurate estimates for parts and labour and clearly explain them to customers.
• Advise customers on recommended maintenance and repair options.
• Obtain approvals for services and document all work accurately.
• Maintain up-to-date customer and vehicle records.
• Keep customers informed throughout the service process, including delays or additional work.
• Perform final inspections before vehicle handover to ensure quality and satisfaction.
• Address customer queries or concerns promptly and professionally.
• Coordinate warranty, insurance, or roadside assistance claims as required.
• Identify additional service opportunities to upsell relevant products or services.
• Monitor Work in Progress (WIP) and ensure timely completion of all jobs.
• Customer Service :

Greet customers promptly and courteously.

Schedule service appointments and manage the service calendar to maximize efficiency.

Provide customers with detailed explanations of necessary repairs and maintenance, using clear and non-technical language.

Identify additional service opportunities and recommend products and services that enhance vehicle performance and customer satisfaction.

Maintain accurate records of all service transactions and customer interactions.

Requirements :

Skills & Personal Attributes :

If your current experience and skillsets tick majority of the job specification boxes, then :

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