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Patient Support & Communications Associate (US Healthcare) - EST Hours (Remote)

Patient Support & Communications Associate (US Healthcare) - EST Hours (Remote)

ISTA Personnel SolutionsWorkFromHome, Mpumalanga, South Africa
6 days ago
Job type
  • Remote
Job description

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency - we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are currently looking for a perceptive and proactive Patient Support & Communications Associate with experience in the US healthcare industry, preferably. This fully remote role requires working Sunday to Thursday, 9 am – 6 pm EST. (3 pm - midnight SA Time).

PLEASE NOTE :

  • Working Hours : Sunday to Thursday, 9 am – 6 pm EST (this currently equates to 3 : 00 pm to midnight South African time, subject to change according to daylight savings with the US.)
  • Work Environment : This is a fully remote role
  • Internet Requirements : A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory
  • Power Backup : A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered
  • Public Holidays : You will be required to work on all South African public holidays (compensated as per BCEA)

Responsibilities :

  • Send out messages and reminders to patients.
  • Read and tweak AI-generated messages before they are sent to make sure they sound right.
  • Help create and update support documents and information that go out to patients.
  • Assist with more complicated questions by getting all the right information together and passing it to the right people.
  • Work with the team to sort different types of messages and make processes more efficient.
  • Work with data and systems to help organize information for reports and evidence-gathering.

    • Requirements

  • 6 months to 1 year experience in the U.S. healthcare industry preferred (experience with EHR systems or healthcare admin preferred)
  • Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally
  • Empathetic nature
  • Highly detail-oriented, organized, and proactive with strong problem-solving skills
  • Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required)
  • Ability to work independently in a fast-paced, remote environment
  • Familiarity with navigating databases and digital communication tools
  • Reliable internet and power backup solution as outlined above

    • If you are not contacted within 14 working days, please consider your application unsuccessful.

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