Assistant Manager

SUMMARY : POSITION INFO :

Are you a driven, people-focused leader with a passion for retail excellence? Join our dynamic team as an Assistant Store Manager and play a key role in driving operational success, customer satisfaction, and team development.

Key Responsibilities (Operational Management)

Achieve and exceed store sales objectives.

Maximise income streams, including add-ons, gross profit, and other revenue opportunities.

Drive and monitor overall store performance.

Ensure consistent implementation of merchandising and marketing standards.

Execute all marketing initiatives effectively.

Attract and retain a loyal and growing customer base.

Inventory Management

Oversee stock control processes to ensure optimal inventory levels.

Maintain accurate records of stock movement and shrinkage.

Support the implementation of best practices to improve store profitability.

Customer Service

Deliver an exceptional in-store customer experience and ensure customer expectations are consistently exceeded.

Review and action Mystery Shopper reports to improve service delivery.

Manage and resolve product and retail-related customer complaints promptly.

Foster a culture of customer-centric service among all team members.

People Management

Support the training, coaching, and development of store employees to ensure competency and growth.

Implement effective succession planning within the team.

Drive consistent and fair performance management practices.

Promote positive employee relations and maintain high levels of staff engagement.

Administration

Ensure compliance with all company policies, procedures, and system requirements.

Oversee daily operational checks, including cash-ups, safe checks, and alarm checks.

Maintain accurate and up-to-date administrative files and reports.

Requirements

Proven experience in a retail management or supervisory role.

Strong leadership, communication, and organisational skills.

High attention to detail and a results-driven mindset.

Ability to work retail hours, including weekends and public holidays.

Must be willing to relocate based on business requirements.

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