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Franchisee Admin Assistant

Franchisee Admin Assistant

Pedros Flame Grilled ChickenZA
7 days ago
Job description

Job title : Franchisee Admin Assistant

Job Location : KwaZulu-Natal,

Deadline : November 07, 2025

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Job Description

  • We are seeking a highly organized and proactive  Franchisee Admin Assistant  to support the day-to-day operations of our New Business department.
  • The successful candidate will assist with administrative tasks, maintain communication with franchisees, and ensure the smooth flow of information between the New Business department and franchise partners.

    • Duties and Responsibilities :

  • Act as a point of contact between the company and franchisees, ensuring clear and timely communication
  • Maintain and update franchisee records, contracts, compliance documentation, and other related files
  • Manage the franchising mailbox, ensuring all enquiries are addressed promptly and professionally
  • Process Company Card and Nedfleet Card transactions for the New Business team in the Johannesburg region
  • Follow up with franchise applicants to obtain any outstanding documentation required for their application
  • Coordinate and schedule first and second-round interviews, including site discussions with relevant stakeholders
  • Draft outcome letters to inform applicants of the approval or decline of their franchise application
  • Maintain and update the Daily Development Statistics Tracker, including data on applications received, interviews conducted, and approvals granted
  • Organize and regularly update the Agreements and Documents folder on SharePoint to ensure easy access and accuracy
  • Maintain and update the Master Contact List with accurate franchisee and stakeholder information
  • Prepare comprehensive interview packs for panel review ahead of scheduled interviews
  • Rename and organize franchise applicant documents on SharePoint according to naming conventions
  • Set up and manage WhatsApp groups for newly opened stores to support communication and operations
  • Collate, verify, and process all documentation received for new local franchise applications

    • Requirements :

  • Education :  Matric (required); diploma or certificate in Business Administration or a related field
  • Experience :  1–3 years in an administrative or support role (experience in a franchise environment is advantageous)
  • Strong written and verbal communication skills
  • High level of attention to detail and organizational skills
  • Proficient in MS Office (Word, Excel, Outlook, PowerPoint)
  • Ability to multitask and work under pressure
  • A proactive, service-oriented attitude with the ability to build strong relationships

    • Closing Date  07 November 2025

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