Lead product lifecycle management from conception to retirement across digital platforms.
Drive agile product development and delivery methodologies within defined commercial frameworks.
Ensure digital products meet user experience standards and performance requirements.
Collaborate with Strategy & Commercialisation to align product features with monetization goals.
Use customer feedback and analytics to optimize product functionality and adoption.
Manage product backlogs, sprint planning, and cross-functional delivery teams.
Ensure products meet regulatory, security, and quality standards.
Drive continuous improvement in product development velocity and quality.
Represent product management in strategic planning forums.
Execute product development strategies within commercial frameworks defined by Strategy & Commercialisation.
Translate commercial requirements into product roadmaps and delivery plans.
Define and implement agile product delivery methodologies that support business objectives.
Collaborate with cross-functional teams to ensure product strategies are executable and measurable.
Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.
Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.
Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.
Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.
Coordinate business enablement efforts for Business Banking, ensuring delivery capability across systems, processes, and teams.
Track execution progress against key strategic initiatives and intervene to correct course where needed.
Support transformation initiatives through structured programme delivery and change management practices.
Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.
Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.
Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.
Champion customer-centric digital product development by embedding user feedback into design and delivery along with product business owners.
Use data and insights to refine digital product features and enhance customer satisfaction.
Ensure digital products deliver consistent, high-quality experiences across all touchpoints.
Interpret market and customer insights to inform operational plans and prioritise capability investments.
Utilise customer and product data to improve processes and propositions, ensuring measurable customer value delivery.
Instill customer-centric decision-making in teams, balancing experience and efficiency targets.
Implement initiatives that improve customer and product retention through operational enhancements.
Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.
Lead innovation in digital product design and delivery, leveraging emerging technologies and methodologies.
Foster a culture of experimentation and continuous improvement within product teams.
Translate client needs into actionable product enhancements that drive engagement and loyalty.
Monitor competitive landscape and identify opportunities to improve products, services, or operations.
Drive continuous improvement and innovation within the team to enhance customer outcomes.
Shape client experience initiatives through project ownership and delivery responsibility.
Lead operational change, ensuring readiness, engagement, and measured impact across delivery teams.
Represent the voice of the customer within leadership forums to influence service delivery priorities.
Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business whilst achieving product goals.
Provide expertise in designing integrated frameworks to embed service excellence.
Establish a clear roadmap that prioritises products and features based on customer needs, business value and ROI.
Ensure Governance of product performance including adoption, revenue, cost to serve, NPS scores and retention.
Drive growth through the development and scaling of digital products that meet market demands.
Identify opportunities for product expansion and diversification aligned with strategic priorities.
Monitor product performance and adjust strategies to ensure long-term viability and impact.
Develop business area growth plans aligned to segment and enterprise priorities.
Work with business partners to define and execute on growth strategies and operational initiatives.
Mobilise functional teams to deliver growth targets and embed performance accountability.
Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.
Evaluate financial and customer returns on initiatives to ensure alignment with business viability.
Formulate and develop multi-function operating frameworks that contribute to sustainable growth.
Influence and communicate across all levels of the business to minimise resistance to change and ensure onboarding of target audiences.
Scan the external environment to investigate alternative delivery models and offer innovative advice for competitive advantage.
Drive change management activities across a single value chain for optimal adoption of change.
Build and mentor high-performing product teams with expertise in agile, UX, and digital delivery.
Promote a collaborative and inclusive environment that supports innovation and growth.
Develop future product leaders through targeted development and coaching.
Embed people processes and values into business routines, reinforcing a strong leadership culture.
Develop workforce capabilities to meet business plan execution requirements and future readiness.
Create inclusive team environments that support performance, wellbeing, and growth.
Address escalated people issues and ensure application of performance and development processes.
Develop future leaders through mentorship, stretch assignments, and tailored development experiences.
Provide expertise and advice in the development and implementation of human capability and accountability frameworks across functions.
Direct the development and implementation of human capability strategies to support people management priorities.
Accelerate the adoption of digital products across customer segments and internal teams.
Promote self-service and automation features that enhance user experience and operational efficiency.
Ensure digital products are integrated with enterprise platforms and aligned with business outcomes.
Execute digital initiatives and promote adoption of technologies that improve efficiency and user experience.
Monitor digital platform performance and ensure integration with business processes and outcomes.
Deliberately identify opportunities to digitise, automate, and implement solutions for customer primacy, innovation, and operational effectiveness.
Embed compliance and governance into product development and lifecycle management.
Monitor product-related risks and ensure mitigation strategies are in place.
Support audit readiness and regulatory alignment across product portfolios.
Implement governance, risk, and compliance frameworks in business processes and team routines.
Promote risk awareness and lead the response to regulatory changes and emerging issues.
Support audit readiness and ensure operational teams adhere to compliance requirements.
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Executive Digital Product • Sandton, Gauteng, South Africa