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Executive : Digital Product

Executive : Digital Product

Absa BankSandton, Gauteng, South Africa
4 days ago
Job description
  • Lead product lifecycle management from conception to retirement across digital platforms.
  • Drive agile product development and delivery methodologies within defined commercial frameworks.
  • Ensure digital products meet user experience standards and performance requirements.
  • Collaborate with Strategy & Commercialisation to align product features with monetization goals.
  • Use customer feedback and analytics to optimize product functionality and adoption.
  • Manage product backlogs, sprint planning, and cross-functional delivery teams.
  • Ensure products meet regulatory, security, and quality standards.
  • Drive continuous improvement in product development velocity and quality.
  • Represent product management in strategic planning forums.
  • Execute product development strategies within commercial frameworks defined by Strategy & Commercialisation.
  • Translate commercial requirements into product roadmaps and delivery plans.
  • Define and implement agile product delivery methodologies that support business objectives.
  • Collaborate with cross-functional teams to ensure product strategies are executable and measurable.
  • Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.
  • Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.
  • Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.
  • Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.
  • Coordinate business enablement efforts for Business Banking, ensuring delivery capability across systems, processes, and teams.
  • Track execution progress against key strategic initiatives and intervene to correct course where needed.
  • Support transformation initiatives through structured programme delivery and change management practices.
  • Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.
  • Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.
  • Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.
  • Champion customer-centric digital product development by embedding user feedback into design and delivery along with product business owners.
  • Use data and insights to refine digital product features and enhance customer satisfaction.
  • Ensure digital products deliver consistent, high-quality experiences across all touchpoints.
  • Interpret market and customer insights to inform operational plans and prioritise capability investments.
  • Utilise customer and product data to improve processes and propositions, ensuring measurable customer value delivery.
  • Instill customer-centric decision-making in teams, balancing experience and efficiency targets.
  • Implement initiatives that improve customer and product retention through operational enhancements.
  • Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.
  • Lead innovation in digital product design and delivery, leveraging emerging technologies and methodologies.
  • Foster a culture of experimentation and continuous improvement within product teams.
  • Translate client needs into actionable product enhancements that drive engagement and loyalty.
  • Monitor competitive landscape and identify opportunities to improve products, services, or operations.
  • Drive continuous improvement and innovation within the team to enhance customer outcomes.
  • Shape client experience initiatives through project ownership and delivery responsibility.
  • Lead operational change, ensuring readiness, engagement, and measured impact across delivery teams.
  • Represent the voice of the customer within leadership forums to influence service delivery priorities.
  • Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business whilst achieving product goals.
  • Provide expertise in designing integrated frameworks to embed service excellence.
  • Establish a clear roadmap that prioritises products and features based on customer needs, business value and ROI.
  • Ensure Governance of product performance including adoption, revenue, cost to serve, NPS scores and retention.
  • Drive growth through the development and scaling of digital products that meet market demands.
  • Identify opportunities for product expansion and diversification aligned with strategic priorities.
  • Monitor product performance and adjust strategies to ensure long-term viability and impact.
  • Develop business area growth plans aligned to segment and enterprise priorities.
  • Work with business partners to define and execute on growth strategies and operational initiatives.
  • Mobilise functional teams to deliver growth targets and embed performance accountability.
  • Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.
  • Evaluate financial and customer returns on initiatives to ensure alignment with business viability.
  • Formulate and develop multi-function operating frameworks that contribute to sustainable growth.
  • Influence and communicate across all levels of the business to minimise resistance to change and ensure onboarding of target audiences.
  • Scan the external environment to investigate alternative delivery models and offer innovative advice for competitive advantage.
  • Drive change management activities across a single value chain for optimal adoption of change.
  • Build and mentor high-performing product teams with expertise in agile, UX, and digital delivery.
  • Promote a collaborative and inclusive environment that supports innovation and growth.
  • Develop future product leaders through targeted development and coaching.
  • Embed people processes and values into business routines, reinforcing a strong leadership culture.
  • Develop workforce capabilities to meet business plan execution requirements and future readiness.
  • Create inclusive team environments that support performance, wellbeing, and growth.
  • Address escalated people issues and ensure application of performance and development processes.
  • Develop future leaders through mentorship, stretch assignments, and tailored development experiences.
  • Provide expertise and advice in the development and implementation of human capability and accountability frameworks across functions.
  • Direct the development and implementation of human capability strategies to support people management priorities.
  • Accelerate the adoption of digital products across customer segments and internal teams.
  • Promote self-service and automation features that enhance user experience and operational efficiency.
  • Ensure digital products are integrated with enterprise platforms and aligned with business outcomes.
  • Execute digital initiatives and promote adoption of technologies that improve efficiency and user experience.
  • Monitor digital platform performance and ensure integration with business processes and outcomes.
  • Deliberately identify opportunities to digitise, automate, and implement solutions for customer primacy, innovation, and operational effectiveness.
  • Embed compliance and governance into product development and lifecycle management.
  • Monitor product-related risks and ensure mitigation strategies are in place.
  • Support audit readiness and regulatory alignment across product portfolios.
  • Implement governance, risk, and compliance frameworks in business processes and team routines.
  • Promote risk awareness and lead the response to regulatory changes and emerging issues.
  • Support audit readiness and ensure operational teams adhere to compliance requirements.
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    Executive Digital Product • Sandton, Gauteng, South Africa