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Support Engineer – AI & Automation

Support Engineer – AI & Automation

Ello Technology Pty LtdCape Town, WC, za
5 days ago
Job type
  • Quick Apply
Job description

Job Description

We’re Hiring : Support Engineer – AI & Automation

Ello Technology | Cape Town / Hybrid | Full-Time

Are you passionate about automation, AI-driven problem solving, and operational excellence?

Do you thrive in a fast-paced environment where you can directly influence efficiency, uptime, and client transformation?

Ello Technology is expanding our S3 – AI & Automation Business Unit, and we’re looking for a Support Engineer who is hungry to learn, obsessed with quality, and ready to help us drive the next generation of automation solutions.

What You’ll Do

As our S3 Support Engineer, you will play a critical role in ensuring our automation platforms, workflows and AI solutions run at 99.9% uptime while supporting our clients with world-class service.

Your responsibilities will include :

Operational Excellence

  • Achieve 100% SLA compliance across tickets, tasks, and projects.
  • Monitor and maintain automation environments with proactive health checks.
  • Resolve issues in AI / automation tools, ensuring stability and reliability.
  • Maintain real-time dashboards and reporting for transparency and accountability.

Automation Engineering

  • Build, test and deploy workflow automations that save clients time and reduce manual work.
  • Quantify automation impact in terms of hours saved and processes improved.
  • Identify inefficiencies and propose smart automation solutions.

    • Client Support & Communication

  • Be the first or second line of response for client automation issues.
  • Provide technical guidance, remote support and solution rollouts.
  • Flag risks early, propose fixes, and prevent downtime before it happens.

    • Team Contribution

  • Upskill with a minimum of 4 training hours per month.
  • Support peers, share learnings, and contribute to runbooks & knowledge base articles.
  • Participate in UAT, deployments, and cross-functional collaboration.

    • What We’re Looking For

    Minimum Requirements

  • Diploma / Degree in IT, Computer Science, or related field
  • 2–5 years in technical support / infrastructure / application support
  • Understanding of automation tools or scripting
  • Experience with ITSM processes (tickets, incidents, root-cause analysis, etc.)

    • Preferred Traits

  • Proactive problem-solver
  • Excellent communicator (internally & with clients)
  • Detail-oriented with strong documentation habits
  • Passion for AI, automation, and continuous learning

    • Why Join Ello Technology?

  • Work inside a rapidly growing AI & Automation division
  • Exposure to cutting-edge tools, workflows, and cloud automation
  • Clear scoreboards and career paths
  • Supportive team culture focused on growth
  • Opportunities to innovate and deploy automations that matter

    • Ready to Apply?

    If you’re excited by the future of AI and want to help build smarter, leaner, more automated businesses, we’d love to hear from you.

    Apply directly on LinkedIn

    or

    Email your CV to gabriel@ello.co.za

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    Automation Engineer • Cape Town, WC, za