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Collection Agent
Lewis GroupCape Town, South Africa30+ days ago
Job descriptionGrade 12 / Matric or equivalent Minimum of 2 years’ experience within the Collections / Recovery industry in a Contact Centre environment Dialler experience Proven track record in problem solving whilst constructively managing conflict and disputes Effective communication skills (verbal and written) Clear credit and criminal record. Must be computer literate (Email, Internet, Word and Excel) Excellent telephone etiquette Benefits
Key Responsibilities :
- Rehabilitate arrear customers by collecting outstanding instalment and arrears.
- Achieve monthly collection targets
- Advise of default consequences and optimal management of debt
- Negotiate monthly instalments and payment plans
- Verify & update customer information
- Ensure minimum daily productivity requirements met ito number of customers contacted
- Ensure PTP’s followed up on diary date & PTP reminders
- Follow up on broken PTP’s
- Escalate customer queries and complaints timeously
- Support team members and assist management with any other reasonable requests from which are not reflected in this job profile.
Key Requirements :
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Collection Agent • Cape Town, South Africa