Client Services Consultants

Private Health Administrators (Pty) LtdCenturion, Gauteng, South Africa

14 days ago

Job description

Employment Type : Fixed -Term (12 months)

Position Purpose : The successful incumbent will be trained in a Customer Service role and will be expected to develop a solid understanding of medical aid processes, member benefits, claims processes and query resolution, gaining the ability to work independently and effectively within the role.

Experience : This is an on-the-job training role. While up to 1 year of experience in a customer-facing environment will be an advantage, it is not a requirement.

Qualifications : Grade 12 (Matric), National Diploma or Degree in any field

Note : Applicants must be between the ages of 18-35 years.

KEY PERFORMANCE AREAS

Gain in-depth knowledge of medical aid products, benefits, and administrative procedures.
Learn to accurately capture and update member information on internal systems.
Develop an exceptional ability to handle telephonic and written communication with members.
Develop strong problem-solving and communication skills.
Understand the importance of compliance, confidentiality, and service quality within the healthcare sector.
Contribute to cost savings within the department to assist with financial goals and targets

Operating Model

Ability to correctly route all escalated calls and queries to correct departments

Accurately capture data

Assist in other departments when the need arises

Meet delivery objectives through working with other team members within and linked to the department / project

Ensure delivery targets / objectives are met and operate in a supportive manner to achieve successful delivery

Ability to identify system constraints and escalate accordingly

Ensure that quality control targets are met

Monitor and report on the implementation of corrective actions to ensure audit findings are resolved timeously.

Understand interdependence of different systems and processes in area of specialisation and department

KEY COMPETENCIES

Positive Attitude – Approaches tasks and challenges with enthusiasm, resilience, and a solution-focused mindset.

Adaptability and Willingness to Learn – Open to learning processes and adapting to changes in a fast-paced environment.

Interpersonal Skills – Ability to build positive relationships with members and colleagues.

Customer Service Orientation / Customer Focus – Commitment to providing excellent service and resolving queries effectively.

Teamwork and Collaboration – Ability to work effectively within a team and support colleagues.

Time Management / Organizational Skills – Ability to prioritize tasks and manage workload efficiently.

Confidentiality and Compliance Awareness – Understanding the importance of maintaining member privacy and following company policies.

Interpersonal Skills – Ability to build positive relationships with members and colleagues.

Note : Company reserves the right to close the advert before specified closing date.

PHA has its head office in Westville, KwaZulu-Natal. It operates country-wide with a nationally linked network and uses a robust, flexible, as well as integrated system to ensure efficient and effective administration of membership and benefits.

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Service Consultant • Centurion, Gauteng, South Africa