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IT Support Hardware & Software

IT Support Hardware & Software

ExecutivePlacements.com - The JOB PortalStellenbosch, Western Cape, South Africa
30+ days ago
Job description

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Recruiter : Vine Recruitment

Job Ref : CPT / AE

Date posted : Monday, July 7, 2025

Location :

Klapmuts, South Africa

SUMMARY :

Hardware Support Consultant and IT

To install, support, and maintain our clients Data’s hardware and related software solutions for clients. The role includes on-site installations, IT infrastructure maintenance, client training, and first- and second-line technical support.

POSITION INFO :

Location : Simondium, Klapmuts, Western Cape

Minimum Requirements

Education :

  • Matric (Grade 12) required
  • IT-related certification or diploma (e.g. A+, N+, MCSE, or similar) preferred

Experience :

  • 1–2 years in a technical support or IT technician role
  • Experience with hardware installation and network troubleshooting
  • Customer-facing experience is a strong advantage

    • Technical Skills :

  • Installation and configuration of PCs, printers, and peripherals
  • Troubleshooting hardware and software issues
  • Familiarity with Windows OS, networking protocols, and basic cybersecurity principles
  • Understanding of licensing, network mapping, and administrative tools

    • Competencies

    Technical Competencies :

  • Strong diagnostic and problem-solving skills
  • Ability to support multiple hardware / software systems
  • Basic knowledge of IT infrastructure and system security

    • Behavioral Competencies :

  • Good communication and interpersonal skills
  • Self-motivated and proactive
  • Team player who can also work independently
  • Strong time management and organisational skills
  • Customer-service orientation

    • Key Responsibilities

    Support and Troubleshooting :

  • Provide first- and second-line support for hardware and software
  • Resolve technical issues remotely and on-site
  • Follow up with clients to ensure issue resolution and satisfaction

    • Installations and Maintenance :

  • Perform hardware / software installations on client sites
  • Prepare and verify installation packages
  • Coordinate installation and call-out dates
  • Perform post-installation checks and follow-ups

    • IT Operations :

  • Maintain and monitor internal IT systems
  • Perform system upgrades and backups
  • Implement basic cybersecurity measures
  • Support internal users and infrastructure

    • Training and Documentation :

  • Conduct individual and group training for clients
  • Train support consultants on hardware usage
  • Assist with documentation, manuals, and research

    • General :

  • Keep support tickets and admin up to date
  • Handle special projects and R&D tasks as needed
  • Maintain confidentiality of client data
  • Be available for overtime work when required

    • Send your CV, Salary Expectations, Location and Foto to : with the sub-heading

  • IT

    • Looking forward to working with you!

    Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Information Technology

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