Customer Success Manager

The Legends AgencyCape Town, Western Cape, South Africa

3 days ago

Job description

Lead Inbound Growth & Customer Excellence for a Top Legal Fintech

Cape Town Hybrid (3 days in-office) R55 000 - R65 000 p / m UK Hours (Mon-Fri 6 am-3 pm or 9 am-6 pm)

About Our Client

Our client is a fast-growing FCA-regulated non-bank lender supporting individuals through lifes most challenging legal moments. Specialising in probate family law and private client sectors theyve funded over 170 million and partner with 800 of the UKs top law firms. With a mission to level the playing field during legal proceedings their solutions empower people and their solicitors with timely stress-free financial support.

The Role : Customer Success Manager

This is a pivotal dual-role opportunity : part inbound sales closer part team leader. Youll own the full inbound sales funnel from lead qualification to negotiation and closing while inspiring and guiding a high-performing client services team across South Africa and the UK. Youll lead with empathy and commercial edge ensuring every client interaction results in exceptional outcomes. As a key player in shaping how the customer function scales youll also contribute to process optimisation strategy and team design.

Key Responsibilities

Bring 2 years of closing experience in CS or Account Executive roles
Own and convert inbound leads from first contact through to successful deal closure
Maintain accurate sales records and CRM hygiene for pipeline visibility
Mentor lead and grow a performance-driven customer success team
Set and track clear KPIs across client service operations
Act as a client advocate internally balancing experience with commercial goals
Collaborate with marketing and underwriting teams to improve lead flow and client outcomes
Help shape the future of inbound sales by introducing scalable systems automation and improved workflows
Feed client insights into product development and go-to-market strategies

About You

Minimum 2 years experience in a closing sales or customer success role

Proven leadership experience managing a team

Experience in the lending or financial services sector (highly advantageous)

Strong track record of exceeding revenue targets

Excellent communicator with high emotional intelligence

Ambitious resilient and ready to lead from the front

Focused career trajectory committed to sales as a long-term profession

No formal qualifications required. Your results attitude and drive matter most

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1

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Customer Manager • Cape Town, Western Cape, South Africa