Quality Compliance Specialist (FMCG)

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EMPLOYMENT TYPE : Permanent
SECTOR : Research
BASIC SALARY : Market related
START DATE : A.S.A.P / Immediate

REQUIREMENTS:

• Matric.
• Minimum of 2 years quality control experience in a similar environment.
• Active participation in Quality Management System (QMS) implementation, specifically ISO 9001:2000.
• Proficiency in Microsoft Office Suite.
• Working knowledge of the SAGE system, Fair Trade standards, GFSI, and Social Compliance.
• An appropriate Degree or equivalent National Diploma.
• Strong attention to detail with logical thinking ability.
• Self-motivated individual with strong problem-solving skills.
• Own transport and drivers license will be an advantage.

DUTIES:

Specification Control:

• Manages client (retailer) online specification portals.
• Assists with artwork amendments and critical path flow.
• Manages the company QCS online specification portal.
• Carries out the approval process of online specifications.
• Communicates and liaises with clients on any quality control matters.
• Ensure internal communication with departmental heads regarding quality is carried out timeously.

Customer Complaints Client/Retailer Complaints:

• Works in conjunction with online portals to retrieve potential client complaints.
• Assists in the investigation process, ensuring the investigation is closed out.
• Assists in the administration of all customer complaints.
• Receives potential complaints and assists in the investigation process.
• Assists in the administration of customer complaints.

Quality Management Systems:

• Facilitates sessions with relevant role players to gain consensus on procedures, solutions, and best practices.
• Carries out the administrative functions of QMS meetings.
• Administers, follows up, and coordinates reporting on corrective actions to completion.
• Performs Quality Management System audit activities when required.

Document Control:

• Ensures standardization of documentation according to various certification standards.
• Administers, processes, and controls the distribution of QMS documentation.

Auditing Systems Internal and External:

• Participate in internal audit team meetings.
• Perform internal audits when required and administer the processes surrounding the audits.
• Upload the final audit report onto the system.
• External / Supplier the company (SA):
• Participates in supplier audits and carries out administrative tasks pertaining to the audits.
• Upload finalized audit reports onto the system.
• Communicates and liaises with suppliers on post-audit matters.
• Third-Party Audits the company (SA) (BRC, IFS, etc.):
• Participate in audit preparation and handles audit logistics.
• Upload finalized audit reports onto the system.

Health, Safety and Housekeeping:

• Assists in maintaining the Hygiene Management Procedure.
• Ensures compliance with company and statutory safety policies and procedures.
• Ensures housekeeping is maintained and meets required standards.

Databases:

• Administer the SEDEX, Fairtrade, IPW, and BSC online portals.
• Manages legislation update documentation and procedures.

Supplier Development:

• Participate in Fairtrade, SEDEX, and Organic audits at the company producers and suppliers.
• Upload finalized audit reports and close non-conformances on the system.
• Participate in training, meetings, and projects related to Fairtrade.

HOURS:

• Monday to Friday: 08:00 17:00