Talent.com
Client Services Representative (Dental Services) - EST hours (Remote)

Client Services Representative (Dental Services) - EST hours (Remote)

ISTA SolutionsWorkFromHome, Eastern Cape, South Africa
30+ days ago
Job type
  • Remote
Job description

Client Services Representative (Dental Services) - EST hours (Remote)

Client Services Representative (Dental Services) - EST hours (Remote)

Get AI-powered advice on this job and more exclusive features.

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational call centre support to US based companies. We are not a recruitment agency, we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency and a personal touch.

We Are Hiring!

We are seeking a Client Services Representatives for our US based client, who is a mobile dental care provider to for residents in nursing homes. This is a non-clinical, administrative role that involves liaising between dental practitioners and patient representatives (e.g. family members, nursing homes, or Power of Attorneys) to obtain consent for recommended dental procedures.

The right candidate will need to be emotionally strong, patient, empathetic with good analytical and communication skills.

NB - Working Hours :

  • Monday to Friday
  • 9 : 00am to 18 : 00pm Eastern Standard Time (EST) (15 : 00pm to 00 : 00am South African Standard Time (SAST). These hours are subject to change in accordance with daylight saving time in the United States.)

PLEASE NOTE :

  • Work Environment : This is a remote role for South African Citizens only
  • Internet Requirements : A fixed fibre line with a minimum speed of 25 Mbps (upload & download), with wired Ethernet connectivity is mandatory. Applicants without a fixed fibre line CANNOT be considered
  • Power Backup : A reliable backup solution for load shedding and outages is required. Applicants without a power backup cannot be considered
  • Key Responsibilities :

  • Manage large amount of communications, both phone and email
  • Review dental procedure reports submitted by dentists
  • Contact patient representatives (nursing home staff, family members, or POAs) to explain the required dental treatment and obtain consent
  • Clearly communicate dental terminology and procedures, ensuring understanding and comfort
  • Maintain accurate records of communication, consents, and follow-ups
  • Coordinate effectively with internal dental teams to ensure timely treatment approvals
  • Use discretion, empathy, and professionalism during sensitive conversations
  • Think creatively and independently to resolve approval or communication issues
  • Provide exceptional customer care and build trust with all stakeholders
  • Requirements

  • Previous experience in healthcare, dental, or customer care roles strongly preferred
  • Solid understanding of medical and dental terminology (or ability to quickly research and comprehend)
  • Excellent verbal communication and telephone etiquette
  • Strong organisational and multitasking abilities
  • High level of tech-savviness; comfortable working with multiple digital tools
  • Empathetic, caring, and patient personality with the ability to stay composed under pressure
  • Adaptability to new systems and processes - willingness to follow detailed instructions
  • Ability to work independently and take initiative in solving problems
  • If you are not contacted within 14 working days, please consider your application unsuccessful.

    Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Other

    Industries

    IT Services and IT Consulting

    Referrals increase your chances of interviewing at ISTA Solutions by 2x

    Get notified about new Client Services Representative jobs in South Africa .

    Johannesburg, Gauteng, South Africa 1 week ago

    Client Success Lead - 0586 - Johannesburg , South Africa

    Johannesburg, Gauteng, South Africa $2,500.00-$3,000.00 1 week ago

    Client Success Lead - 0589 - Johannesburg , South Africa

    Johannesburg, Gauteng, South Africa $2,500.00-$3,000.00 4 days ago

    Client Success Lead - 0586 - Pretoria, South Africa

    Client Success Lead - 0589 - Cape Town , South Africa

    Cape Town, Western Cape, South Africa $2,500.00-$3,000.00 4 days ago

    Johannesburg, Gauteng, South Africa 3 days ago

    Client Success Lead - 0586 - Cape Town, South Africa

    Cape Town, Western Cape, South Africa $2,500.00-$3,000.00 1 week ago

    Arabic & English Transcribers (Remote)

    Johannesburg, Gauteng, South Africa $600.00-$800.00 1 month ago

    Client Intake Agent (ABA Therapy) - EST Hours (Remote)

    Member Experience Specialist - South Africa

    Client Operations & Executive Assistant – Client Delivery Focus (Remote)

    Cape Town, Western Cape, South Africa $600.00-$800.00 1 month ago

    Client Sales Representative - Remote, Warm Leads, No Cold Calls (OTE £1,000 - £1,150)

    City of Cape Town, Western Cape, South Africa 3 months ago

    Cape Town, Western Cape, South Africa $600.00-$800.00 2 weeks ago

    Executive & Operations Support Specialist

    Pretoria, Gauteng, South Africa 1 day ago

    Executive Assistant & Operations Coordinator

    Johannesburg, Gauteng, South Africa 1 day ago

    Pretoria, Gauteng, South Africa 2 weeks ago

    Cape Town, Western Cape, South Africa 3 days ago

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr

    Create a job alert for this search

    Service Representative • WorkFromHome, Eastern Cape, South Africa

    Related jobs
    • Promoted
    Patient Services Coordinator (ABA Therapy) - EST Hours (Remote)

    Patient Services Coordinator (ABA Therapy) - EST Hours (Remote)

    ISTA Personnel SolutionsWorkFromHome, Eastern Cape, South Africa
    Remote
    ISTA Personnel Solutions South Africa.BPO company based in South Africa, specializing in providing top-tier operational support to U. We are not a recruitment agency — we are a dedicated extension o...Show moreLast updated: 30+ days ago
    • Promoted
    Client Therapy Coordinator - EST hours (Remote)

    Client Therapy Coordinator - EST hours (Remote)

    ISTA SolutionsWorkFromHome, Eastern Cape, South Africa
    Remote
    Client Therapy Coordinator - EST hours (Remote).South Africa - we are a global BPO company, recruiting on behalf of our USA client who is a provider of in-home Physical Therapy (PT), Occupational T...Show moreLast updated: 30+ days ago
    • Promoted
    Client Care Coordinator (ABA Services) - EST Hours (Remote)

    Client Care Coordinator (ABA Services) - EST Hours (Remote)

    ISTA SolutionsWorkFromHome, Eastern Cape, South Africa
    Remote
    Client Care Coordinator (ABA Services) - EST Hours (Remote).ISTA Personnel Solutions South Africa.BPO company based in South Africa, specializing in providing top-tier operational support to U.We a...Show moreLast updated: 30+ days ago
    • Promoted
    Medical Biller (USA Healthcare) - EST Working Hours (Remote)

    Medical Biller (USA Healthcare) - EST Working Hours (Remote)

    ISTA Personnel SolutionsWorkFromHome, Eastern Cape, South Africa
    Remote
    ISTA Personnel Solutions South Africa is a global BPO company partnering with a U.We are seeking an experienced and highly professional Medical Biller with a strong background in the U.To excel in ...Show moreLast updated: 30+ days ago
    • Promoted
    Client Support Specialist Remote

    Client Support Specialist Remote

    VortalaOos-Kaap, South Africa
    Remote
    Family-Friendly Hours & Work from Home.Fast-Growing Digital Marketing Leader.In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the I...Show moreLast updated: 30+ days ago
    • Promoted
    US Tax Client Specialist (100% Remote Work) South Africa

    US Tax Client Specialist (100% Remote Work) South Africa

    Tax Valet, LLCWorkFromHome, Eastern Cape, South Africa
    Remote
    US Tax Client Specialist (100% Remote Work).Location : 100% Remote work with core working hours of 2 : 30 - 7 : 30 PM SAST. Remaining hours can be completed before or after the core working hours.Our Cor...Show moreLast updated: 30+ days ago
    • Promoted
    Client Services Coordinator

    Client Services Coordinator

    Affinity InternationalWorkFromHome, Eastern Cape, South Africa
    We are looking for a professional.You will support them by managing communication, coordinating services, and ensuring records are accurate and up to date. This role is ideal for someone who enjoys ...Show moreLast updated: 18 days ago
    • Promoted
    Dental Treatment Coordinator (US Healthcare) - EST hours (Remote)

    Dental Treatment Coordinator (US Healthcare) - EST hours (Remote)

    ISTA SolutionsWorkFromHome, Eastern Cape, South Africa
    Remote
    Dental Treatment Coordinator (US Healthcare) – EST Hours (Remote).We are a global BPO company recruiting on behalf of a USA-based dental services provider. The role is a non‑clinical administrative ...Show moreLast updated: 2 days ago
    • Promoted
    Client Support Specialist - Remote - Work From Home

    Client Support Specialist - Remote - Work From Home

    VortalaOos-Kaap, South Africa
    Remote
    Client Support Specialist - Remote - Work From Home.Family-Friendly Hours & Work from Home.Fast-Growing Digital Marketing Leader. In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vi...Show moreLast updated: 30+ days ago
    • Promoted
    USA Medical Billing Collections - EST hours (Remote)

    USA Medical Billing Collections - EST hours (Remote)

    ISTA SolutionsWorkFromHome, Eastern Cape, South Africa
    Remote
    USA Medical Billing Collections - EST hours (Remote).USA Medical Billing Collections - EST hours (Remote).ISTA Personnel Solutions South Africa. BPO company partnering with a U.We are looking for an...Show moreLast updated: 30+ days ago
    • Promoted
    Client Sales Representative

    Client Sales Representative

    DentologyWorkFromHome, Eastern Cape, South Africa
    Client Sales Representative – Dentology.Dentology is a fast‑growing marketing agency helping private dental practices attract high‑value patients, streamline bookings, and accelerate growth.We offe...Show moreLast updated: 16 days ago
    • Promoted
    Patient Intake Specialist (ABA Therapy) - EST Hours (Remote)

    Patient Intake Specialist (ABA Therapy) - EST Hours (Remote)

    ISTA SolutionsWorkFromHome, Eastern Cape, South Africa
    Remote
    Patient Intake Specialist (ABA Therapy) - EST Hours (Remote).Patient Intake Specialist (ABA Therapy) - EST Hours (Remote). Be among the first 25 applicants.BPO company, partnering with a USA-based c...Show moreLast updated: 30+ days ago
    • Promoted
    Client Relations Representative

    Client Relations Representative

    Wander, Inc.WorkFromHome, Eastern Cape, South Africa
    As an Owner Relations Representative, you will act as the primary point of contact for property owners, ensuring their satisfaction and addressing their needs in a timely manner.Your key responsibi...Show moreLast updated: 30+ days ago
    • Promoted
    Client Relations Representative

    Client Relations Representative

    WanderWorkFromHome, Eastern Cape, South Africa
    Client Relations Representative.Get AI‑powered advice on this job and more exclusive features.As an Owner Relations Representative, you will act as the primary point of contact for property owners,...Show moreLast updated: 6 days ago
    • Promoted
    Senior Leaders Wanted ( Retail / Financial Services / Business Consulting)

    Senior Leaders Wanted ( Retail / Financial Services / Business Consulting)

    Chloe In SAWorkFromHome, Eastern Cape, South Africa
    Senior Leaders Wanted ( Retail / Financial Services / Business Consulting).If you're a high-achieving executive looking to make a meaningful, global impact and elevate human potential, this opportunit...Show moreLast updated: 23 days ago
    Dental Treatment Coordinator (US Healthcare) - EST hours (Remote)

    Dental Treatment Coordinator (US Healthcare) - EST hours (Remote)

    ISTA Personnel SolutionsEastern Cape, ZA
    Remote
    Quick Apply
    BPO company, recruiting on behalf of our client, a USA-based dental services provider.This is a non-clinical, administrative role that involves liaising between dental practitioners and patient rep...Show moreLast updated: 7 days ago
    • Promoted
    Client Care Coordinator (ABA Services) - EST Hours (Remote)

    Client Care Coordinator (ABA Services) - EST Hours (Remote)

    ISTA Personnel SolutionsWorkFromHome, Eastern Cape, South Africa
    Remote
    ISTA Personnel Solutions South Africa.BPO company based in South Africa, specializing in providing top-tier operational support to U. We are not a recruitment agency—we are a dedicated extension of ...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Support & Communications Associate (US Healthcare) - EST Hours (Remote)

    Patient Support & Communications Associate (US Healthcare) - EST Hours (Remote)

    ISTA SolutionsWorkFromHome, Eastern Cape, South Africa
    Remote
    Patient Support & Communications Associate (US Healthcare) - EST Hours (Remote).ISTA Personnel Solutions South Africa.BPO company based in South Africa, specializing in providing top-tier operation...Show moreLast updated: 2 days ago