Condition Monitoring Analyst

Career Area

Product Support

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do, but also about each other.

We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.

We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Job Summary

Provides first line of support, coordination of services, problem resolution and / or recommendations on selected products and services.

About the Role / What You Will Do

• Addressing minor coverage issues and resolving minor complaints.
• Ensuring all customer communication is clearly documented.
• Answering inbound customer service inquiries.
• Providing health analysis or troubleshooting and redirecting them when appropriate.
• Identifying issues and determining appropriate course of action for effective resolution.
• Processing results from analysis of technical data.
• Understanding prime product or component health or status, if action is needed, and required next steps.

What You Have – Skills and Experiences

What We Offer

From day one, you’re set up to thrive at Caterpillar : helpful training, relatable mentors, global experience, competitive salary package, work‑life balance, and the growth opportunities you expect with a Fortune company.

You power our success, and we are committed to empowering yours.

Additional Information

Onsite, five days a week in Kempton Park, Johannesburg.

Relocation will not be supported.

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions.

Caterpillar commits itself to the realization of employment equity goals as envisaged in the South‑African Employment Equity Act and policies relating to workplace equality.

Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

For more information, visit Caterpillar takes data privacy seriously and is committed to compliance with The Protection Of Personal Information Act in South Africa.

Candidate Cvs are used for the limited purpose of evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable.

For more information on Caterpillar’s privacy practices, please visit our Global Data Privacy Statement.

NB : The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Posting Dates

October 1, October 8

Equal Opportunity Statement

Caterpillar is an Equal Opportunity Employer.

Qualified applicants of any age are encouraged to apply.

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