Assistant Store Manager - Gugulethu

Overview

Assistant Store Manager - Gugulethu. iKhokha is a place where chance-takers become change-makers. As one of the fastest-growing FinTechs in Africa, we empower small businesses in South Africa. This role supports the Store Manager in a Gugulethu kiosk and drives store performance, customer experience, and team coordination while the Store Manager is not onsite.

Responsibilities

• You will be responsible for assisting with the management of an iKhokha Store with full ownership and accountability when the Store Manager is not on site.
• Drive monthly sales, activation ratios, and staff route planning for outbound activities; proactively create revenue-generating opportunities aligned with iKhokha performance goals.
• Day-to-day duties include :
• Open & close the store with adherence to trading times.
• Assist in creating efficient and delightful in-store merchant experiences.
• Act as immediate support to sales agents within the iKhokha Store network.
• Oversee stock management processes within the iKhokha Store.
• Be accountable for the performance of agents based in the designated store.
• Dial leads generated in field for conversion; achieve sales targets.
• Assist with traction on store ratings online and customer service.
• In-field supervision of sales agents; ensure adherence to store operating hours.
• Assist in profile creations for merchants; train and coach field & in-store agents.
• Monitor productivity and manage time and attendance; conduct check-ins with merchants previously visited by agents.
• Stock management responsibilities including receiving, dispatching, weekly stock takes, and cycle counts; basic understanding of POS systems for stock management.
• Manage store asset registers and report store performance to internal stakeholders weekly / monthly.
• Provide daily updates to the Store Manager and feedback on in-store activity; collaborate with logistics / finance on stock queries and market insights in the designated area.

Qualifications

Deal Breakers

Recommended Experience

Details

Perks

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