Overview
Assistant Store Manager - Gugulethu. iKhokha is a place where chance-takers become change-makers. As one of the fastest-growing FinTechs in Africa, we empower small businesses in South Africa. This role supports the Store Manager in a Gugulethu kiosk and drives store performance, customer experience, and team coordination while the Store Manager is not onsite.
Responsibilities
- You will be responsible for assisting with the management of an iKhokha Store with full ownership and accountability when the Store Manager is not on site.
- Drive monthly sales, activation ratios, and staff route planning for outbound activities; proactively create revenue-generating opportunities aligned with iKhokha performance goals.
- Day-to-day duties include :
- Open & close the store with adherence to trading times.
- Assist in creating efficient and delightful in-store merchant experiences.
- Act as immediate support to sales agents within the iKhokha Store network.
- Oversee stock management processes within the iKhokha Store.
- Be accountable for the performance of agents based in the designated store.
- Dial leads generated in field for conversion; achieve sales targets.
- Assist with traction on store ratings online and customer service.
- In-field supervision of sales agents; ensure adherence to store operating hours.
- Assist in profile creations for merchants; train and coach field & in-store agents.
- Monitor productivity and manage time and attendance; conduct check-ins with merchants previously visited by agents.
- Stock management responsibilities including receiving, dispatching, weekly stock takes, and cycle counts; basic understanding of POS systems for stock management.
- Manage store asset registers and report store performance to internal stakeholders weekly / monthly.
- Provide daily updates to the Store Manager and feedback on in-store activity; collaborate with logistics / finance on stock queries and market insights in the designated area.
Qualifications
National Senior Certificate (Matric) Required.Deal Breakers
1+ years’ retail or sales experience (including cold calling; field or retail experience).Proficiency in MS Office Suite (Word, Outlook, Excel); understanding of retail and branch operating dynamics; ability to convert cold and warm leads.Experience with CRM systems (preferably Hubspot); basic understanding of logistics processes and stock management.Strong commercial and people management skills; ability to coach and energise sales staff; strong communication in English and vernacular languages within designated store.Recommended Experience
Operationally strong with tactical thinking; solid analytical ability.Solutions-oriented, able to motivate and lead junior teams; confident, assertive communicator with influencing and negotiation skills.Organizational and planning skills; sales management against targets; strong negotiation skills.Details
Seniority level : Mid-Senior levelEmployment type : Full-timeJob function : Sales and Business DevelopmentPerks
Work in a high-growth company with tangible results you’re accountable for.Hybrid, remote, or in-office work models.Competitive remuneration and benefits, including Medical Aid and Group Risk scheme contributions.On-demand learning and development; access to coaching and culture.Referrals increase your chances of interviewing at iKhokha. Get notified about new Assistant Store Manager jobs in Emalahleni, Eastern Cape, South Africa.
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