Subject Matter Expert - InsuranceWns • Cape Town, Western Cape, South Africa
Subject Matter Expert - Insurance
Wns • Cape Town, Western Cape, South Africa
3 days ago
Job descriptionAgile training through Quality feedback sessions Training employees in systems and products when required Working closely with Operations Support, Training & HR to support the new starter journey A Matric / Grade 12 Certificate or equivalent A minimum of 3 years insurance experience Proficiency in Microsoft packages (Word, Excel & Outlook) Excellent interpersonal and communication skills Strong numerical ability Strong administrative and organizational skills Customer centricity High attention to detail and accuracy Engagement Communication skills Problem Solving Planning & Organizing Risk Management Incident Management Data Analysis Stakeholder Management Client Communication Report writing Sound working knowledge of Microsoft packages (Word, Excel, PowerPoint & Outlook) Attention to detail Own vehicle with a valid driver's licence Must be able to travel across multiple sites Must be able to work evening hours Afternoon and night shifts – Monday to Sunday (rotational shifts) Candidates are required to have fibre or live in a fibre enabled area. Senior level : Entry level Employment type : Full-time Job function : Customer Service Industries : Outsourcing / Offshoring
Overview
WNS Cape Town, Western Cape, South Africa
Subject Matter Expert - Insurance
WNS Global Services Inc. (NYSE : WNS) is a global Business Process Management (BPM) leader with 41,+ professionals serving + global clients across 60 delivery centers in 16 countries.
WNS South Africa operates eight delivery centers and employs 4,+ people.
Responsibilities
- Operational Excellence : Identifying and communicating barriers to performance / service delivery to the operational leaders
- Contribute in regular meetings with team leaders and agents in regards to efficiencies
- Conduct analysis and insights based on consolidated data to enhance process improvements
- Share best practice between teams to support operational efficiencies
- Continually examine opportunities for improvements and adherence to schedule
- Support team when needed maintain product knowledge through call taking
- Will be required to take calls
Development Journey
Qualifications
Job-Related Knowledge, Skills & Competencies
Other Specific Requirements
Job Details
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Subject Matter Expert • Cape Town, Western Cape, South Africa
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