Software Support Technician

ExecutivePlacements.com - The JOB PortalCenturion, Gauteng, South Africa

30+ days ago

Job description

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SUMMARY :

Company based in Centurion Gauteng is looking for an (SigmaNEST) Software Support Technician to join their team.

Recruiter :

MC Technology Staffing

Job Ref : JHB / KdV

Date posted :

Monday, July 14, 2025

Location :

Centurion, South Africa

Salary : Monthly

SUMMARY :

Company based in Centurion Gauteng is looking for an (SigmaNEST) Software Support Technician to join their team.

As part of the technical support staff, the software support technician will work on our SigmaNEST software to identify issues, assist with customers queries and implement solutions as needed. The ideal candidate will have the ability to learn quickly and need to be able to manage their workload effectively.

POSITION INFO : Responsibilities :

Technical Support

Provide first-level support for customer concerns and issues regarding software installation and operation.
Effectively meet CAD / CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet
Customer notification and workflow coordination and follow-up to maintain service level agreements.

Applications Engineering

Travel to customer manufacturing facilities to install our CAD / CAM software and run test programs on their machines to prove the software capabilities

Provide engineering support of our incoming tickets, including extensive troubleshooting

Travel up to 25% of the time

Training, Demonstrations & Documentation

Facilitate training courses for our customers : onsite, at our in-house training facility, and remotely

Provide technical sales support demonstration and competitive analysis (benchmarking).

Create technical documentation of issues and their solutions to help future efforts and resolutions

Document complaint reports and troubleshooting steps

Desired Education And Skills

Ability to provide step-by-step technical help, both written and verbal

Ability to work independently and meet multiple deadlines

Ability to diagnose and troubleshoot basic technical issues

Proficiency in Microsoft Office and Windows

SQL Database & Delphi Experience is a plus

In addition, there are different types of backgrounds that can set up an applicant for success in this role. Applicants should meet one of these types :

2 Years of IT Helpdesk / Technical support experience, preferably in software or hardware support

A passion for the manufacturing industry and helping client solve problems

A passion for continuing education and a proven curiosity about how things work, especially around CAD / CAM and CNC programming.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Advertising Services

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Support Technician • Centurion, Gauteng, South Africa