IT Support Consultant

Main purpose of role :

Acting as an Ambassador and Integrated Receipting Engine (IRE) Support Consultant to several branches of a Government Department .

The successful incumbent must be willing to travel to Gauteng for Training on the relevant software which will be provided at Head Office in Johannesburg. All travel costs including accommodation, meals and access to a gym whilst in Johannesburg for training, will be covered by the company.

Responsibilities :

• Engage daily with the government Branches.
• Address incoming requests for IRE demonstrations, training sessions, and one-on-one consultations.
• Organize IRE training sessions as needed.
• Communicate new IRE services and procedures to Staff.
• Maintain strong relationships with client Staff and their IT personnel.
• Train and support additional consultants when required.
• Keep accurate records of contacts, resolution details, and follow-up information.
• Submit daily, weekly, and monthly activity reports and training evaluation forms promptly.
• Troubleshoot IRE issues at branches.
• Assist with product rollouts, including installations and training on new versions.
• Ensure all responsible sites with issues are visited and assisted.
• Visit sites with POS devices that have no card transactions to investigate the cause.
• Contact sites that have not successfully completed day-end or opened shifts to resolve issues.
• Address all site reconciliation issues.
• Log all issues on Ivanti.
• Ensure day-end processes are successful at the sites you attend to.
• Submit weekly and monthly activity reports on time.
• Provide all required supporting documentation on time, including Site Sign Off Forms, Training Registers, Day End Reports, and Evaluation Forms.

REQUIREMENTS : Qualifications :

Experience, Skills and Knowledge :

Non-Negotiable Requirements :

Contract And Car Allowance :

This role is offered as a 3-month fixed-term probation contract.

Employment beyond the initial 3-month period is subject to both performance and the successful outcome of the vehicle application.

The company provides a car allowance of R10,000 per month, from which :

Package & Remuneration

Basic plus travel and car allowance (refer above). After successful completion of the initial 3-month probation period and upon extension of employment, consultants also qualify for certain benefits and incentives.

Interested?

Please submit detailed and updated CV in MS Word format ASAP!

Kindly take note :

Only shortlisted candidates will be contacted.

Only RSA citizens residing in Cape Town, or prepared to relocate to Cape Town at own cost, will be considered.

Should you not receive any feedback within 30 days of application, please consider your application unsuccessful.

We may however keep your CV on our database to contact you again should another suitable opportunity become available.

Should you prefer not to be contacted for other opportunities, please clearly state so on your application.

By applying for this position, you grant us permission to access your personal information.