Specialist : Service Management

Recruitment Associate Cell C / Psychometrist (Independent Practice)

At Cell C, we are not just a telecommunications company; we are a people‑centric and consumer‑focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer‑centricity, we are seeking a seasoned professional Specialist : Service Management to join our dynamic team of #Unstoppables.

Purpose of the Job

To coordinate and support a comprehensive first line support response for IT service requests, incident handling and problem resolution processes to maintain technical operations across the business.

Main Responsibilities

Service Management

• Provide continuous support to the various business units and internal customers, whilst coordinating customer queries and escalations as assigned.
• Execute standard operating procedures and work instructions, ensuring adherence to all relevant processes, procedures and policies.

Service Request and Incident Management

Operations

Vendor and Supplier Management

Reporting, Data and Documentation

Process Delivery

Finance / Budget Management

People Management

Customer

Qualifications

Experience

Special Requirements

Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology

Industry

Telecommunications

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