Broker Team Lead : Sales & Admin (Personal Lines)

Join to apply for the Broker Team Lead : Sales & Admin (Personal Lines) role at Telesure Investment Holdings (TIH)

To ensure individual contributors are performing against targets, while reviewing their performance and coaching them to achieve the required operational results.

Responsibilities

• Customer Management : Help senior colleagues manage customer relationships by using relevant sales or customer systems. Customer Relationship Management (CRM) data : enter customer information gathered through research and / or direct contact into the CRM system to ensure quality data for customer retention and business development; or ensure that team members maintain up-to-date CRM data and resolve issues.
• Customer Service : Act as first-line supervisor of a team providing operational support and help achieve targets in productivity or turnaround times; handle complex and valuable issues.
• Insights and Reporting : Contribute to the preparation of data and analytics reports.
• Leadership and Direction : Explain the local action plan to team members and how it relates to the broader business plan and strategy; motivate people to achieve local business goals.
• Operational Compliance : Identify non-compliance with policies, procedures or regulatory codes; report and escalate issues as appropriate.
• Operations Management : Supervise others operating within established systems.
• Organizational Capability Building : Provide coaching to develop team members\' skills.
• Performance Management : Respond to personal objectives and use performance management systems to improve personal performance; or monitor team performance, allocate work, review completion, take corrective action, and contribute to formal performance management and appraisal.
• Work Scheduling and Allocation : Assign short-term work schedules to a team to achieve targets within timelines.

Education

Experience

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Apply now.

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