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Reservation Manager (Permanent) Cape Winelands

Reservation Manager (Permanent) Cape Winelands

MyCareerCraftFranschhoek, South Africa
8 days ago
Job type
  • Quick Apply
Job description

Skilled and service-oriented Reservation Manager to oversee the reservations function for a leading luxury hospitality establishment. This role is ideal for someone with a strong background in managing bookings and optimizing revenue within high-end environments.

Requirement

  • Tertiary qualification in hospitality or related field.
  • At least 5 years experience as a Reservations Manager.
  • Previous experience at a luxury establishment.
  • Strong leadership and communication skills with the ability to manage and motivate a team.
  • Solid understanding of revenue management strategies and systems.
  • Proficient in hotel management software and Microsoft Office, particularly Excel.
  • Excellent attention to detail, organizational skills, and a guest-first mindset.
  • Ability to perform well under pressure and manage multiple priorities.
  • Willingness to work flexible hours, including weekends and public holidays when require

Role

  • Oversee daily reservations operations and ensure accurate, efficient handling of all bookings.
  • Manage and train the reservations team to deliver exceptional guest service.
  • Maximize room revenue through effective rate and inventory management.
  • Maintain accurate records and reporting using Protel Air or similar systems.
  • Handle VIP and special bookings with professionalism and attention to detail.
  • Collaborate with sales and operations teams to optimize occupancy and guest experience
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