Digital Customer Success Co-Ordinator (Goodwood)
Oxford University Press Southern AfricaCape Town, ZA2 days ago
Job descriptionBuild trusted advisory relationships with digital product and platform customers and key stakeholders to fully understand the customer’s business strategy and success metrics. Be an advocate for OUP digital product and platform customers to ensure they get the most value from our service and product usage. Plan, manage and track the onboarding, adoption, support and retention processes for multiple digital products and platforms. Monitor the digital customer journey through trials and sales and suggest continuous improvements. Communicate with internal stakeholders, including Product, Sales, Marketing, and Customer Services to ensure a positive experience at all stages of the customer journey. Collaborate with the Sales and Marketing teams to suggest opportunities and strategies to convert leads and retain, or cross-sell and up-sell digital products and platforms. Assist the Sales team by helping with general Salesforce and other sales technology administration, including data analysis and reporting. Provide in-person, face-to-face and virtual training to the Sales team to use Salesforce and other sales technology effectively in line with specific requests and general business tasks Drive continuous use of Salesforce and other sales technology in line with Sales’ best practice and processes. Contribute to Salesforce and other sales technology future-facing changes and improvements. Be the first point of contact for our e-vendor queries to manage requests internally and ensure that requests are actioned. Matric / Grade 12 completed and passed A relevant diploma or equivalent (NQF 5) qualification in Business, Sales or Marketing advantageous 1-2 years’ experience working with digital products and platforms, and related customer support. Experience working with digital educational resources in Africa advantageous. 1-2 years’ experience in managing customer relationships and CRM systems. Salesforce experience advantageous. 1-2 years’ experience in creating and managing digital customer success processes and resources 1-2 years’ experience in developing training content, and conducting training on sales tech tools and digital platforms advantageous Proven experience in managing complex projects Knowledge of the South African Schools, HE & TVET markets advantageous Action and delivery oriented Highly analytical and detail oriented Proven track record of being innovative and solutions-focused Excellent planning and organising skills Researching, reporting and presentation skills across various levels and stakeholders Displays ethical behaviour Customer Service jobs
Job title : Digital Customer Success Co-Ordinator (Goodwood)
Job Location : Western Cape, Cape Town
Deadline : December 06, 2025
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- The Digital Customer Success Co-Ordinator will be responsible for account management, first-and-second line query support and administrative tasks across the customer success journey in its entirety. In addition, the successful candidate will need to provide training, be a CRM and process enthusiast, actively engaged with internal and external stakeholders, striving toward continuous improvement and digital product market share.
- The Digital Customer Success Co-Ordinator will be reporting to the Sales Enablement Manager. This post is based at Goodwood.
Principal Accountabilities :
Customer Relations Management
Customer success journey mapping
Cross-functional engagement
Sales technology tools administration
Training
Strategy and problem solving
E-vendor query support and management
Requirements
Qualifications and Experience :
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