Technical Support Engineer - Enterprise

A leading fintech organisation is seeking a Technical Support Engineer (TSE) to support enterprise clients across key African markets . This pivotal role involves managing complex technical client queries, leading incident management processes, and ensuring exceptional service delivery across a range of fintech products.

As a Technical Support Engineer, you will serve as the critical link between clients, engineering, product, and business operations teams taking ownership of issues end-to-end with professionalism and precision. Youll thrive in a fast-paced environment where every client interaction strengthens trust, reliability, and product excellence.

This opportunity is ideal for a technically minded professional who enjoys problem-solving, client engagement, and continuous improvement and whos eager to grow within a dynamic, scaling fintech organisation.

The role offers flexibility to work remotely , while being based in Cape Town .

Key Responsibilities :

• Manage and resolve technical client queries and escalations end-to-end, ensuring adherence to SLAs.
• Participate in a rotational schedule to provide 24 / 7 client support, with a two-day recovery period in between rotations.
• Oversee the full incident management lifecycle from detection and escalation to resolution and post-incident review.
• Maintain open communication with clients and internal teams throughout incident handling.
• Develop strong product knowledge to support testing of new features and provide feedback to product teams.
• Coordinate client onboarding and go-live processes to ensure smooth implementations.
• Communicate professionally with clients via Slack, WhatsApp, and email channels.
• Drive process efficiency and contribute to continuous improvement initiatives across support operations.

Job Experience and Skills Required :

Experience in fintech, banking, or other regulated financial environments.

Apply now!

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