Customer Support Specialist – Payments & Transaction Monitoring
DataFinCape Town, Western Cape, South Africa30+ days ago
Job descriptionMatric (Grade 12) required. Any other skills will be beneficial such as, but not limited to, marketing, graphic designing, business development, sales etc. Experience in fintech, payments, or transaction monitoring (or a strong interest in the industry). Willing to work Afternoon / Night Shift A sharp analytical mindset – you love spotting patterns and solving problems. Excellent communication skills – you can break down complex issues for merchants and teams. Ability to work in a dynamic, high-growth environment and adapt to evolving challenges. Tech-savvy & Computer Literate – Comfortable working with payment platforms, dashboards, reporting tools, and troubleshooting digital issues. Fluent in English – Strong verbal and written communication skills.
Overview
Are you passionate about fintech, digital payments, and customer experience? Do you thrive in a fast-paced environment where you can solve problems, analyze transactions, and help merchants succeed? If so, our Client wants you on their team as a Customer Support Specialist (Payments & Transaction Monitoring). If you\'re ready to play a pivotal role in the digital payments space and help shape the future of financial technology across Africa, they would love to have you join their team!
Duties
- Customer Support & Guidance – Provide exceptional customer support, guiding merchants and users through payment processes.
- Monitor & Investigate Transactions – Search payments, track movements, and resolve issues.
- Merchant Support & Guidance – Help businesses navigate their dashboards, understand payment flows, and handle queries.
- Analyze & Solve Issues – Dive deep into transaction trends, identify problems, and recommend solutions.
- Optimize Payment Operations – Adjust, enable, or disable payment channels when needed.
- Ensure Accuracy – Review customer support responses and provide coaching to enhance quality.
- Troubleshoot & Improve – Work with eCommerce merchants to resolve plugin and payment method issues.
Requirements
Attributes
#J-18808-Ljbffr
Create a job alert for this search
Customer Support Specialist • Cape Town, Western Cape, South Africa
Related jobs
Billing and Collections Specialist.Billing and Collections Specialist.The ideal candidate is detail-oriented, highly organized, and skilled in maintaining positive client relationships while ensuri...Show moreLast updated: 3 days ago
- Promoted
Customer Support Agent - Cape Town - Salary R8 000 to R15 000 per month
The Legends AgencyCape Town, Western Cape, South Africa Customer Support Agent (Transaction Investigator) - Cape Town - Salary R8 000 to R15 000 per month.A fast-growing South African fintech payment solutions provider, enabling secure, simple, and reli...Show moreLast updated: 30+ days ago
- Promoted
SAP Accounts Payable & Data Migration Support
Callforce DirectCape Town, South Africa SAP Accounts Payable & Data Migration Support.Finance / SAP Implementation Team.We are seeking a detail-oriented professional with SAP experience in Accounts Payable to support our data migration a...Show moreLast updated: 25 days ago
- Promoted
Application Support Specialist - (Mobile App & PWA Support)
ABC WorldwideCape Town, South Africa Job Title : Level 2 (L2) — Application Support Specialist (Technical Support).Location : Remote / South Africa.Availability : 24x7x365 via structured on-call rotation (1 week on / 1 week off).Reports ...Show moreLast updated: 30+ days ago
- Promoted
Transaction Monitoring Analyst
MukuruCape Town, ZA Job title : Transaction Monitoring Analyst.Job Location : Western Cape, Cape Town.As a Transaction Monitoring Analyst, you’ll be on the front line of detecting and preventing financial crime.You’ll...Show moreLast updated: 25 days ago
- Promoted
Sourcing Support Specialist
The Foschini GroupParow, Western Cape, South Africa Provide support to business in executing sourcing events.Execute sourcing events in line with the TFG Procurement Policy.
Coordinate contract approval & utilise contract management processes.Provide...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Specialist
LulalendCape Town, Western Cape, South Africa Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimize their cash flow.Our purpose is to help SMEs manage their businesses better, faster, and more s...Show moreLast updated: 11 days ago
- Promoted
Merchant Support Analyst Cape Town
Bvnk LtdWorkFromHome, Western Cape, South Africa BVNK is a next-generation payments platform for global businesses.We bridge the gap between traditional and digital finance to make payments borderless, instant, and secure.Using the BVNK platform,...Show moreLast updated: 2 days ago
- Promoted
Billing and Collections Specialist - South Africa | Remote
OpsArmy CareersWorkFromHome, Western Cape, South AfricaRemote
- Promoted
NetSuite Cash Application Specialist
Exclusively RemoteWorkFromHome, Western Cape, South Africa This position will play a key role in utilizing our new AI-driven.The ideal candidate will have prior experience with.This role is critical in ensuring all payments received via ACH or lockbox are ...Show moreLast updated: 12 days ago
- Promoted
Lead Specialist Support - Contract - Hybrid
HR GenieCape Town, South Africa Our Client a Global tech firm is seeking a Lead Specialist Support to join their team in Cape Town on a contract (Hybrid).
RDS to migrate to a dedicated DB AWS account.Dockerize optimize current Dev...Show moreLast updated: 11 days ago
- Promoted
Senior Transaction Specialist
Sourcing And Recruitment ConsultantsCape Town, Western Cape, South Africa General Description / Job Purpose : To support the Investments Director and Transactions Manager in taking renewable energy projects from preferred bidder status to financial close by leading projec...Show moreLast updated: 2 days ago
- Promoted
Alternative Payment Methods Analyst
dLocalWorkFromHome, Western Cape, South Africa Join dLocal in Cape Town as an Alternative Payment Methods Analyst, driving innovation in emerging markets.Local enables global brands to collect payments across 40 emerging markets.We are a paymen...Show moreLast updated: 21 days ago
- Promoted
Procure to Pay Supervisor
Communicate FinanceCape Town, Western Cape, South Africa Calling all Accounts Payable Supervisors or Team Leaders who are currently working in, or have worked in a shared services environment.
An exciting opportunity is available at an award-winning globa...Show moreLast updated: 30+ days ago
- Promoted
Operations Support Specialist
qnectU IT Services UtahWorkFromHome, Western Cape, South Africa Join Our Team as a Temporary Operations Support Specialist!.Are you ready to dive into an exciting contract opportunity with a dynamic team? We're looking for someone who thrives in a fast-paced en...Show moreLast updated: 30+ days ago
- Promoted
Customer Resolution Analyst
Mindmatch ConsultingCape Town, South Africa This is not your ordinary customer service role, this needs someone with a curious mind, who has done Tier 3 customer service.
Well spoken, must have customer service – at least 4 years, must have r...Show moreLast updated: 30+ days ago
- Promoted
Compliance & Exchange Control Specialist (Fintech / Payments)
Black Pen RecruitmentWorkFromHome, Western Cape, South Africa Our client is committed to building a financial system that works for all, this includes consumers, merchants, banks, regulators and law enforcement.
Fraud and identity are unfortunately still signi...Show moreLast updated: 18 days ago
- Promoted
Customer Support Specialist
Shoprite Group of CompaniesCape Town, ZA Job title : Customer Support Specialist.Job Location : Western Cape, Cape Town.Purpose of the Job .The Shoprite Send Customer Support Specialist is to provide meaningful support t...Show moreLast updated: 17 days ago
- Promoted
Procure to Pay Manager
Communicate FinanceCape Town, Western Cape, South Africa My client in Cape Town is seeking a finance professional with a minimum of 5 years of experience performing the procurement and accounts payable functions.
You will form part of an excellent company...Show moreLast updated: 30+ days ago