This job offer is not available in your country.

Contact Centre Consultant

eThekwini MunicipalityZA

6 days ago

Job description

Job title : Contact Centre Consultant

Job Location : KwaZulu-Natal,

Deadline : October 23, 2025

Quick Recommended Links

Jobs by Location
Job by industries

Key Responsibility Areas

Ensures that the customer is given accurate information and is satisfied with the service provided.

Liaises with the Engineering Department, captures all related engineering faults effectively and prioritises and classifies the faults in terms of severity.

Undertakes the screening of all no water complaints.

Updates the consumer and accounts details on the Billing system with regard to terminations and transfers.

Authorises reconnection of water services on receipt of full payment.

Follows up on electronic payments to banks and third party agencies.

Follows up on queries referred to meter shop, meter audit division.

Undertakes the adjustments of accounts.

Essential Requirements

Grade 12 (NQF Level 4) or equivalent.

2 Years relevant experience.

Preferred Requirements

Grade 12 (NQF Level 4) or equivalent and an Administrative certificate.

3 Years relevant experience.

Customer Service jobs

Create a job alert for this search

Contact Centre • ZA